Personal Assistant to General Manager

Accor Hotels & Resorts 

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

• Excellent knowledge of word processing.
• Responsible for the preparation of office correspondence using appropriate format, as set by the company, regarding fonts, logos, etc.
• Receives, opens, and sorts all incoming business mail and arranges for the mailing of outgoing office mail for the GM and HM.
• Handles all office correspondence and information with discretion and confidentiality.
• Maintaining and updating a conventional office filing system which provides for easy access to data requests.
• To maintain an electronic filing system on his/her assigned PC’s hard disc.
• To keep meeting minutes when required.
• Answering, screening and transferring phone calls for the GM and HM.
• Schedules appointments for the GM and HM and keeps them informed and updated.
• Receives screens and welcomes office visitors in a courteous, professional manner at all times maintaining standards of hospitality established by their rank.
• Sees to the proper handling, use and maintenance of office equipment and supplies.
• Coordinates for cleanliness and maintenance in his/her own area, as well as in the GM’s and HM’s offices.
• Maintains an orderly and organised space.
• Acts as liaison and coordinator between the GM’s and HM’s offices and other departments and department heads.
• Maintains a professional and friendly relationship and approach with his/her counterpart in the owning company.
• Handles and arranges travelling issues for the GM and HM.
• Will be responsible for the Duty Managers log book follow-up.
• Collects necessary information for the planning and preparation of the Duty Manager’s roster/schedule.
• In coordination with the GM, plans and prepares the Duty Manager’s monthly roster/schedule and keeps the GM updated on changes and corrections.
• Collects necessary information in order to establish a weekly attendance forecast of the Executive Committee members and Department Heads A and B for the GM’s overview and keeps the GM updated on changes.

• Attention to detail, style and aesthetics of hotel is critical.
• Outstanding verbal and written communications skills.
• Sense of secrecy and discreetness
• The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the department.
• College Degree in Secretarial / Management or similar field.
• 2-5 years experience in similar role.
• Fluent in English, Arabic and French