- Tiempo completo
- Permanente
- SWISSOTEL
- Habitaciones
__jobinformationwidget.freetext.LocationText__
Swissôtel Chicago, Chicago, United States
__jobinformationwidget.freetext.ExternalReference__
REF54644U
Overnight Swiss Service Agent
Region
Americas
WELCOME TO SWISSÔTEL CHICAGO
Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!
Be Bold, Be Inspired, Be You.
WHAT YOU WILL BE DOING:
You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.
The Swiss Service Agent is the heartbeat of the hotel operation! They process all external and internal calls either by redirecting calls or assisting the caller. The Swiss Service Agent takes ownership of the caller’s request and follows up according to the hotel’s standards. The Swiss Service Agent is our guest’s trusted guide, providing accurate information relating to all aspects of the hotel assisting all external and internal guests in operating the telephone system.
- This is an overnight position - the hours are from 11 pm to 7:30 am
- Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standards
- Communicate internal and external guest requests via applicable resort software
- Maintain and monitor the Royal Service software system
- Ensure all requests logged in the Royal Service software are followed up according to the hotel’s standards
- Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
- Frequent sitting throughout shift
- Occasional lifting and carrying up to 25 lbs
- Occasional bending, kneeling, pushing, pulling
- Occasional ascending or descending ladders, stairs and ramps
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus 1 year in related and/or equivalent hospitality experience preferred
- Flexibility in working different and rotating shifts.
- Demonstrate strong communication skills both verbal and written.
- Multi-tasking, attention to detail, administrative duties and customer service skills required
WHAT IS IN IT FOR YOU:
- Position Hourly Rate: $25.70, plus $1 hourly overnight premium
- Employee Benefit Card offering discounted rates at Accor worldwide
- Learning & Development programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
- Comprehensive Benefit Package which offers:
- Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
ibis London Heathrow Airport, Harlington, United Kingdom
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
IBIS
Tipo de contrato
Permanente
Locations
United Kingdom
Area
Habitaciones
Descripción
We are thrilled to present an incredible opportunity to become part of the ibis London Heathrow Airport family as our Assistant Front Office Manager.In this pivotal role, you will help oversee our Fro
Referencia
8eb62c75-d9ae-4272-b157-0e3769441815
Fecha de cierre
01/01/0001
Salario
Ubicación
25hours Hotel Munich The Royal Bavarian, Munich, Germany
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
25HOURS HOTELS
Tipo de contrato
Permanente
Locations
Munich
Area
Habitaciones
Descripción
How does your working day look like ...You do the shift planning, lead the team and support your colleagues in their development in cooperation with the Assistant Front Office ManagerYou ensure that d
Referencia
f801e668-d311-478b-9332-f18199759546
Fecha de cierre
01/01/0001
Salario
Ubicación
Sofitel London St James Hotel, London, United Kingdom
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
SOFITEL
Tipo de contrato
Permanente
Locations
London
Area
Habitaciones
Descripción
We are seeking a friendly and customer-focused Junior Concierge to join our team in the heart of London, United Kingdom. As a Junior Concierge, you will be the first point of contact for our guests, p
Referencia
313c12b0-a184-4396-af09-a18da1583de1
Fecha de cierre
01/01/0001
Salario
Ubicación
Sofitel London St James Hotel, London, United Kingdom
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
SOFITEL
Tipo de contrato
Permanente
Locations
London
Area
Habitaciones
Descripción
Under the general guidance of the Head Concierge, and in the absence of the Head Concierge or Assistant Head Concierge, oversees and directs all aspects of the Concierge Department's operations. As a
Referencia
c6bc2c76-fdec-4dd7-b657-33fbf64d9eec
Fecha de cierre
01/01/0001
Salario
Ubicación
25hours Hotel Florence Piazza San Paolino, Florence, Italy
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
25HOURS HOTELS
Tipo de contrato
Temporal
Locations
Florence
Area
Habitaciones
Descripción
You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!How does your working day look like …At
Referencia
f2303cc8-f83e-4247-827d-037ca2ca4325
Fecha de cierre
01/01/0001
Salario
Ubicación
25hours Hotel Zurich Langstrasse, Zürich, Switzerland
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
25HOURS HOTELS
Tipo de contrato
Permanente
Locations
Zürich
Area
Habitaciones
Descripción
How does your working day looks like...Designing and curating the hotel store rangeCollaboration with the various suppliers and our head officeLaunching cooperationsProactive sales advice and optimiza
Referencia
76864592-0972-473e-89d5-5a00ef07ffef
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Nile City, Cairo, Egypt
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Cairo
Area
Habitaciones
Descripción
Housekeeping Attendant: You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space,
Referencia
48facf17-14ec-40e6-86cb-452035c3978d
Fecha de cierre
01/01/0001
Salario
Ubicación
Pullman Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
PULLMAN
Tipo de contrato
Permanente
Locations
Dubai
Area
Habitaciones
Descripción
The Guest Experience Manager is responsible for delivering exceptional guest satisfaction by overseeing all aspects of the guest journey, ensuring personalized and memorable experiences at our award w
Referencia
ec5bdc27-68e2-4e26-8bea-db95d5ac2ba0
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel London Wembley, London, United Kingdom
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
London
Area
Habitaciones
Descripción
Assist the Night Manager/Night Supervisor with the night audit processConduct Night Auditor duties whilst on shift with the Night ManagerPerform routine maintenance checks on the network and system au
Referencia
0b3a1cfc-6c03-4d19-99b1-23a1b1f403eb
Fecha de cierre
01/01/0001
Salario
Ubicación
Anwar Al Madinah Mövenpick Hotel, Madinah, Saudi Arabia
Experience Level
Executive
Jornada de trabajo
Tiempo completo
Brands
MOVENPICK
Tipo de contrato
Permanente
Locations
Madinah
Area
Habitaciones
Descripción
Job PurposeThis position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintai
Referencia
094b2bc8-36e6-43cc-8056-c414d451ff87
Fecha de cierre
01/01/0001