Outlet Supervisor/Sommelier

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The Fairmont Chateau Lake Louise is seeking a dynamic Restaurant Supervisor/Sommelier. This position is ideal for the individual who aspires to lead our front-of-house team across multiple outlets and serve as our in-house wine authority. You will ensure world-class service flows while working alongside our beverage director in curating and elevating our wine program (500+ labels) to enhance every guest’s dining experience.

Pay Rate: $26.87

Job Duties Include:

• Display an active presence in our dining rooms and public areas interacting with guests and colleagues
• Execute proper wine service techniques (opening, decanting, serving at ideal temperatures, and correct glassware)
• Recommend food and wine pairings to guests; train and empower servers to make informed suggestions
• Foster ongoing professional development, growth, and satisfaction of all Food & Beverage colleagues—providing feedback, coaching, and formal training on service excellence and wine knowledge
• Cellar Management: Conduct daily inventory reconciliation of wine sales and place timely re-orders, continuously monitor cellar conditions (temperature, humidity, security), and perform monthly inventory audits of a 500+ label collection.
• Monitor resources ensuring the tools are available to deliver the service our guests expect
• Ensure the ongoing professional development, growth, and work satisfaction of all colleagues
• Ensure all financial reporting is maintained and accurate (billing, payroll etc.)
• Monitor and manage labour costs and expenses daily with a focus on meeting and improving on month end targets
• Ensuring that the outlet(s) maintain a first class and positive visual impact, including ambiance, cleanliness, orderliness, decor and service flows
• Set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self-discipline in addition to monitoring colleague performance in these areas
• Inspect Food & Beverage uniforms, menu selection, cutlery, linen, china, and glassware & equipment/tools on a regular basis. To ensure they are clean, well maintained and consistent for each outlet

• Minimum of two years of Food and Beverage experience, in a fast-paced environment. Post-Secondary Degree in Hospitality or Food and Beverage Management is an asset
• Sommelier certification (e.g., Certified Court of Master Sommeliers, WSET 3) or equivalent wine education/experience
• Previous Food and Beverage Leadership experience.
• Displays high initiative and requires minimal supervision and direction.
• Ability to maintain high service levels under pressure

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.