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Fairmont Makati, Makati, Philippines

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REF26538K

Outlet Supervisor

Region

Luxury & Lifestyle


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  • Always greets and welcomes guests promptly in a warm and friendly manner.
  • Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
  • Assists guest with table reservation.
  • Assists guest while seating.
  • Ensures guests are served within specified time.
  • Has a good knowledge of menu and presentation standards.
  • Speaks with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
  • Is able to answer any questions regarding menu and assist with menu selections.
  • Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
  • Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
  • Serves food courses and beverages to guests.
  • Sets tables according to type of event and service standards.
  • Records transaction / orders in Point of Sales systems at the time of order.
  • Communicates with the kitchen regarding any menu questions, the length of wait and product availability.
  • Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Checks with guests to ensure satisfaction with each food course and beverages.
  • Is responsible for clearing, collecting and returning food and beverage items to proper area.
  • Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
  • Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
  • Presents accurate final bill to guest and process payment.
  • Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
  • Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
  • Ensures that hotel brand standards and SOP's are consistently implemented.
  • Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.
  • Completes the daily responsibilities that are set for each individual shift.
  • Completes closing duties, including restocking items, turning off lights, etc.
  • Conducts monthly inventory checks on all operating equipment and supplies.
  • Take an active role in coaching and developing junior staff.
  • Performs any other duties related to food and beverage service assigned by the manager.
  • Assists Outlet Manager in conducting daily shift briefings to update and disseminate relevant information to colleagues
  • Helps minimize waste, breakages and mishandling of supplies and equipment

Qualifications

  • Excellent reading, writing and oral proficiency in English
  • Experienced in all aspects of restaurants service
  • Must be well-presented and professionally groomed at all times
  • Excellent leader and trainer with strong interpersonal skills and attention to detail
  • Ability to motivate employees to work as a team effectively and productively
  • Must possess good communication skills for dealing with diverse staff
  • Ability to coordinate and prioritize multiple tasks
  • Should have pleasing personality.
  • Excellent guest service skill.
  • Good knowledge of food and beverage service.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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