Outlet Manager

To manage the day to day business within the Larkspur and Diva’s Bars.

Duties and Responsibilities

• Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
• Provide leadership, problem solving and decision making in all areas
• Provide ongoing training, motivating, and monitoring of staff
• Achieve and/or exceed sales projections
• Regular communication with Supervisors and Captains
• Monitor cost of outlets within approved budget
• Creation of schedule within payroll budget
• Conduct employee performance reviews
• Provide discipline when necessary and complete required documentation
• Interview/ Hiring new employees
• Handle guest requests and complaints and authorize compensation when necessary
• Maintain and establish relations with internal and external suppliers and representatives
• POS upkeep and programming
• Attend weekly department Manager meetings
• Completion of all office duties and meeting deadlines
• Menu and function planning
• Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
• Adhere to and enforce organizational policies and procedures
• Actively contribute to a positive and motivating work place

• Post-secondary education in Hospitality/Tourism is an asset
• Alberta ProServe Certification
• 2-3 years of managerial experience
• Knowledgeable in a variety of liquor and wines
• Ability to multitask and prioritize
• Strong communication and interpersonal skills
• Competent in POS and Open Table softwares
• Comfortable using Microsoft Word, Excel, and Outlook
• Ability to remain composed while working in a fast-paced environment
• Creative problem solving skills