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ibis budget London Heathrow Central, London, United Kingdom

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REF31550O

Night Team Member Reception - Full Time

Region

Europe and North Africa


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  • Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. 
  • Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. 
  • Maintain strict security procedures to ensure guest confidentiality and safety
  • Ensure maximum guest satisfaction as well as the safety and security of the property.

Additional Information

Hours : Full Time 40 hours per week 5 nights per week 22.30pm - 07.00am

Salary: To be confirmed

Flexibility: Monday - Sunday Night shifts

Job start Date: To be confirmed 

 

Skills: Opera Cloud, Leadership, Able to handle complex situations and guest queries, working under pressure, dealing with complaints, managing delayed flights, Assisting other departments as needed, H&S awareness, Fire Marshall and First Aid will be an advantage etc. 

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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