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  4. ACCOR

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Barcelona, Spain

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REF2843U

Luxury Reservation Consultant ( French Speakers )

Region

Europe and North Africa


Company Description

Would you like to work for a company where hospitality is a work of heart and  you can be all you are?

Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care.  With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.

At the Accor Global Reservation Centre, we offer memorable experiences to our clients.
You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.  


Job Description

Your mission will be to serve as the connection between Accor and our guests through:

  • Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations
  • Having authentic conversations while you book global travel experiences to luxury destinations
  • Sharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their need

What is in for you?

  • Great welcoming plan: You will have a specific training plan for one month that will help you to understand more about our culture, values, business and quality standards that will help you to feel comfortable and confident when taking your firsts calls.
  • Inclusive and International Workplace: Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 30 nationalities.
  • Collaborative Atmosphere: Engage with a team of passionate individuals dedicated to excellence. You will be joining a dynamic new team excited to meet you and welcome you aboard!
  • Exclusive Discounts: Benefit from attractive discounted rates at our iconic properties worldwide.
  • Daily Meal Allowance: Enjoy daily meals with our food allowance
  • Health & Wellbeing: We provide you with private health insurance and activities to support wellness initiatives
  • Incentive Plan: Earn rewards based on smart goals
  • Global Reach: Make a global impact by connecting with guests from around the world.
  • Community Involvement: Participate in opportunities to give back and make a positive impact in the community.

Qualifications

Your experience and skills include:

  • Relevant Experience: Background in sales, customer service, hospitality, or tourism. Luxury travel experience is a plus.
  • Language Skills: Native or proficiency level in French and fluency in English (C1-C2).
  • Tech Savvy: Comfortable with computers and new software.
  • Passion for Travel: Genuine interest in travel and hospitality.
  • Active Listener: Ability to understand and respond to guests' needs.
  • Excellent Communicator: Strong verbal and written communication skills.
  • Customer Service: Solid understanding of service principles and best practices
  • Responsible: Strong sense of responsibility and accountability.
  • Eager to Learn: Curious and eager for self-development.
  • Team Player: Collaborative and respectful in a diverse multicultural environment.
  • Availability : Start Q4 2024

Additional Information

If you are passionate about luxury and sales, and are looking for a role that values genuine interactions and exceptional guest experiences, apply now to become a Luxury Reservation Consultant with us. Let's create unforgettable experiences together.

Location and Availability Requirements:  

  • Must be currently legally entitled to work full-time in Spain 
  • 39 working hours/ week
  • We offer rotating schedules
  • 2 consecutive days off (two weekends off per month guaranteed)
  • Current opening hours: Mon-Sun 8am to 10pm

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What It’s Like to Work at Accor Global Reservation Centre:

LK : Accor GRC Barcelona
IG : GRC Barcelona
TikTok : grc.barcelona

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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