1. Tiempo completo
  2. Permanente
  4. Talento & Cultura


Pullman Cape Town City Centre, Cape Town, South Africa



Learning and Development Manager



Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 


Job Description

  • Support the Talent & Culture Manager in managing the Talent & Culture operation, including the functional areas of Recruitment, Benefits, Activities/Communications and Administration thus ensuring the Talent & Culture department delivers a high standard of service for both our internal guests and external clients.
  • Assist the Talent & Culture Manager in developing and coordinating Talent & Culture programs within the Hotel in accordance with Company Talent & Culture policies, practices and procedures in response to, and anticipation of, our external environment and competitors.
  • Act as an internal consultant to provide expert coaching and direction on  Talent & Culture policy, programs, and employment standards
  • Counsel and coach all colleagues on job related issues, career development and performance management.
  • Support, uphold and guide the hotel philosophies concerning hiring, employee relations, supervision and disciplinary action to result in consistent application of policies and procedures. 
  • Be a role model within the hotel and demonstrate professional leadership skills that are fully aligned and in support of our culture.
  • Coordinate the annual hourly and salary compensation reviews.
  • Manage Talent & Culture projects together with the Talent & Culture Manager as required.
  • Champions training and development at all levels for the property.
  • Ensures all Pullman Hotels and Resorts/ AccorHotel’s standards are implemented and adhered to
  • Conducts training needs analysis on a six and twelve month basis to ensure all our constituents training and development needs are met, in conjunction with the training committee.
  • Ensures each new Heartists attends the mandatory induction program.
  • Facilitates Heartist Campaign 1-4 and 5-8 during as per required timeframes.
  • Maintains up to date Job Descriptions for each position in the hotel.
  • Maintains up to date Individual Training Plans for each position in the hotel.
  • Oversees Hotel Training committee and Departmental Trainers.
  • Oversees the Employment Equity committee as appointed Management representative and oversees the completion of the annual Equity Reports with the assistance of the T&C Manager, in consultation with the  EE committee.
  • Ensures all new hires receive an up to date job description, initial training outline, and professional development interview from their leader.
  • Develops and distributes training and development schedule each quarter and produces a monthly calendar.
  • Coaches Heartists at all levels regarding training and educational opportunities.
  • Assists in the implementation of new corporate initiated programs as directed.
  • Responsible for Hotel Educational Assistance Policy administration, communication and produces usage reports accordingly.
  • Promotes AccorHotel’s learning capabilities.
  • Attends hotel shift briefings and takes part in the hotel Duty Manager Program.
  • Champions the Heartist Recognition Committee and Recognition program in conjunction with the T&C Coordinator/Administrator.
  • Champions the Charity Committee and all Corporate Social Investment Projects.
  • Participates and assists in the facilitation of other programs and committees as directed by the Talent & Culture Manager.
  • Creates and implements new Talent & Culture programs as needed.
  • Coordinates and Updates the EES Action Plan for the Talent & Culture Department, other Departments and the Hotel.
  • Supports the Talent & Culture Coordinator/Administrator with coordinating the monthly Coffee Date Program with the General Manager.
  • Supports the Talent & Culture Coordinator/Administrator with overseeing the operation, maintenance and hygiene of the staff change rooms and staff cafeteria.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


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