1. Tiempo completo
  2. Permanente
  4. Talento & Cultura


, Bengaluru, India



Learning & Development Manager



Company Description

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.


Job Description

  • To plan, control, coordinate and participate in the Learning & Development initiatives of the employees of the organization.
  • Ensure that training develops skills, enhances productivity and quality of work.
  • Establish orientation, training, developing and evaluating systems for the employees.
  • To design, develop, plan, administrate and implement an effective and systematic training activities and programs for all levels or staff, resulting in a highly motivated, flexible and multi skilled workforce.
  • Assess training requirements for the employees and create suitable programs to meet the requirements.
  • To ensure implementation of an active and efficient Training system for all the departments.
  • Plan and administer training seminars for the employees in accordance with the policies & procedures.
  • Ensure to assess the effectiveness of training after every training program conducted.
  • Ensure to create a positive learning environment
  • Keep abreast of the latest information on innovations in trends in Hospitality.
  • Plan, organize, and direct the Learning & Development operations, perform needs assessment to assure that training fulfills the needs, objectives and relevant compliance issues.
  • Define operating objectives and training plans to meet short and long term goals.



    People Management


  • Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bangalore to ensure maximum cooperation, productivity, morale and guest service.
  • Develop and maintain effective relationships with all the departments.
  • Respond to training related queries by resolving issues in a timely and efficient manner.
  • Ensure that the team has been trained for all safety provisions.
  • Ensure that all personnel are kept well informed of department’s objectives and policies.
  • Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

    Financial Management


  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Develop, allocate, administer and track the training budget to include negotiations of contracts with vendors, trainers & consultants and facilities.

    Operational Management


  • Develop training and development model and determine the training and development needs that link directly to organizational business goals and objectives.
  • Develop, direct, and evaluate the training programs, as per the requirements.
  • Evaluate training/instructional materials, teaching aids, and devices in order to fulfill the requirements.
  • Conduct training needs assessments and recommend training programs.
  • Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
  • To ensure the smooth and efficient management of the Training Function, ensuring that all the Policies and Procedures outlined in the Operations Manual are strictly adhered to.
  • To ensure that all training records, and training passports are maintained and updated as and when required.
  • Ensure optimum service through the effective communication of policies and procedures to all employees.
  • Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely training evaluations of the team.
  • Develop and train the employees on new programs and company initiatives.
  • To liaise with Schools / Colleges / Universities concerned and arrange the recruitment / selection of the Management and Industrial Trainees.
  • To constantly monitor progress of individual trainees and receive feedback from Department Heads involved in the program and identify possible future hires for the Human Resources database.
  • To develop, update and organize well-structured Orientation Program and to ensure that all New Hires are scheduled to attend the Orientation Programs.
  • Plan, develop and implement department’s policies and goals in accordance with the organizational objectives & goals.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


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