Learning & Development Executive

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Scope and Objectives 

The learning and development executive will have responsibility in designing and administrating a range of learning and development activities, workshops and projects.  This role requires development and maintenance of robust learning and development systems and processes directed by the learning and development director. These will also include: managing corporate induction programs, workshops, training administration, performance development scheme arrangements, supporting the provision of management information as well as learning matrix administration and budget tracking.

Primary Responsibilities

Assists With The Hotel’s Learning & Development (L&D) Needs Analysis And Prepares The L&D Plan And Budget

• Together with L&D Director, plans and conducts the hotel’s L&D needs analysis of individual colleagues.
• Assists in the planning of the hotel’s annual L&D budget, aligning it to the L&D needs analysis.
• Assists in controlling hotel wide and departmental L&D expenditure within agreed budgets.

Creates, Plans And Executes L&D Programs

• Together with L&D Director, designs L&D programs necessary to meet the competencies of each job function and to address performance gaps.
• Coordinates and follows up on all corporate, internal and external L&D initiatives and programs.
• Assists in the delivery of programs as assigned by L&D Manager.
• Informs managers on L&D program objectives and expected outcomes which colleagues attend.
• Monitors, measures and reports on colleagues’ L&D plans and achievements within agreed formats and time frame.

Adheres To Corporate And Local L&D Regulations

• Ensures full compliance when coordinating and executing corporate initiated programs and activities.
• Ensures that all learning activities meet with relevant statutory and organizational policies and requirements.
• Adheres to learning requirements set by local authorities and regulations, especially relating to safety and security. These include Basic Food Hygiene, Occupational First Aid, Work at Height, Company Emergency Response Team, etc.

Coordinates Industrial Attachment And Internship Programs

• Liaises with local and foreign educational institutions to recruit and select students for internship placement in the hotel.
• Assists with the planning of interns’ L&D schedule in consultation with L&D Director and functional/ departmental managers.
• Organizes regular meetings with L&D Director and interns to monitor and ensure their welfare.
• Administers the personal files and records of interns.
• Maintains engagement with local hospitality institutions through activities such as guest lectures and site visits.

L&D Administration

• Maintains appropriate systems to record and measure necessary aspects of colleagues’ L&D. These include on-the-job learning, internal and external learning, attendance, development plans, INES reports, Performance reviews, training matrix, etc.
• Assists in the planning of an ongoing L&D calendar and shares it with management to ensure that learning resources and opportunities are maximized.
• Organizes the learning venue, course notes, attendance sheet and all relevant materials required for classroom learning programs.
• Assists in gathering information required to complete monthly accruals, forecast reports as well as corporate reports accurately within specified time frame. 

Works As Part Of The Talent And Culture Team, And Involvement In Wider Job Function Relationships

• Assists and supports the Talent and Culture team in projects and learning activities as required.
• Implements corporate Talent and Culture initiatives and programs on timely basis.
• Upholds AccorHotels Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect in the execution of all duties and responsibilities, and in ensuring full compliance by all departments.
• Participates and supports sustainability in corporate initiatives and programmes such as Planet 21 – Corporate Social Responsibility, Diversity and Inclusion, Women at Accor Generation (WAAG), etc.
• Performs any other duties and responsibilities that may be assigned.

Profile

Knowledge and Experience

• Tertiary education from a reputable institution.
• Specialization in Human Resources Development / Education  is an advantage.
• Minimum 2 years’ relevant experience in hospitality industry.
• Facilitation and presentation skills for small and big group training sessions across all levels of colleagues an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, Powerpoint, Word).

Competencies

• Oral fluency and written excellence in English.
• Ability to speak other languages and basic understanding of local languages and dialects an advantage.
• Strong communicator with presentation and influencing skills.
• Strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels.
• Good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
• Driven and ability to work independently with high proactivity in a dynamic environment.
• Ability to contribute and work effectively in a team.
• Creative and resourceful.
• Flexible and able to embrace and respond to change effectively.
• Sense of urgency
• Loyalty, high integrity and ability to keep confidentiality.