Lead Spa & Fitness Concierge

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Starting Pay Rate: $21.00 per hour 

• Lead and train spa concierge in their areas of responsibility including the promotion of spa services, retail sales and other hotel amenities
• Possess thorough knowledge of the booking system so as to maximize room and therapist bookings
• Must be proficient with cash handling and opening & closing desk procedures
• Inventory control – Assist with inventory purchases and adjustments utilizing Milano software, month end retail inventory counts, orders
• Maintain tidy order and cleanliness of entire Spa and Fitness facility including pool, gym, change rooms, bathrooms, workspace and outdoor patio
• Guest Tours of the Facility
• Assist with spa marketing and promotion
• Spa Reception:  spa product & service knowledge, bookings & reservations, sales reconciliation & cash-out, inventory control.
• Fitness Concierge: monitor pool, gym & fitness area use, pool & hot tub & deck maintenance (may include mopping wet areas), manage squash court usage & skate rentals, cardio equipment knowledge, constant tidy of change rooms & bathrooms. 
• Maintaining and monitoring fitness memberships. Keeping members informed of upcoming events/promotions
• Monitoring Night cleaning and following up with Housekeeping Management
• Ensures Health & Safety Awareness.
• Assist therapists as required.
• Others duties as assigned

• Grade 12 or equivalent
• Minimum 2 years customer service/retail experience
• Supervisory experience an asset
• Fluency in second language an asset
• CPR and 1st Aid training an asset
• Cash handling skills
• Ability to work in a team environment and independently
• Ability to multitask
• Ability to delegate
• Thrives in a fast-paced environment

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.