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  4. ACCOR

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Issy-les-Moulineaux, France

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REF2358F

Lead Product designer Loyalty (W/M/X)

Region

Accor HQ


Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! 


Job Description

We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global leader in the hospitality industry; 

With our 700 - Heartist®, we bring together the best of hospitality and the best of tech & digital. 

Our ambition: to offer personalized, memorable, and sustainable experiences. 

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries. 

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company. 

Here, your scope will have no boundaries, so dare to impact on the world with us! 

 

Here is where your greatest challenge awaits you: 

Accor has a strong ambition: to reinvent the travel experience by emphasizing personalization and a strong brand identity. Achieving this is the obsession of the Digital Direction: a team dedicated to defining and implementing the future of the Accor Product Experience.

Attached to the Product Design team and under the responsibility of the Head of Design (HOD), you will oversee the team of product designers in the loyalty and partnership scope while ensuring product vision and internal team acculturation to design approaches.

 

Your mission: 

  • Design Direction within your scope: Provide clear direction to your team, in line with the vision, business objectives, and user needs, to guide the team in creating coherent and engaging user experiences.
  • Team Leadership: Manage and animate the team of 3 designers. This includes assisting in roadmap management, mentoring team members, promoting a collaborative work environment, and stimulating innovation within the team.
  • Interfunctional Collaboration: Work closely with Design and Product teams to align the product vision, co-organize delivery cycles, and achieve team goals. Facilitate communication with departments such as Product, Tech, and Marketing to ensure a common understanding of Design objectives and maintain excellence in user experience.
  • Design Process Management: Supervise and improve the Design process, from Discovery to Delivery. Continue to improve our processes and define best Design practices with other Leads and the HOD;
  • Evolution of Design Culture: Work on Design strategy with the HoD, Lead product designers, and Design Ops. Promote Design culture within Accor, foster innovation and creativity within your scope.

 

Your responsibilities: 

1. Improve Design Integration into the Product Approach

  • Co-build OKRs and roadmaps with Product teams;
  • Ensure Product designers understand and engage with the visions and respective objectives of their products;
  • Collaborate with Product and Tech leads to break down silos;
  • Identify cross-functional dependencies and regularly exchange with other scopes;
  • Assist Product designers in defining and tracking relevant KPIs.

2. Ensure Delivery Quality, Roadmap, and Team Rituals

  • Ensure that each feature your team works on is delivered on time with the highest possible quality;
  • Facilitate backlog review and Design critique sessions, ensuring proper integration of the Design System and reflection of user needs in solutions;
  • Establish effective processes, methodologies, and templates to optimize the design team's workflow and ensure timely delivery;
  • Ensure proper integration of resources such as User researchers or Content designers.
  • Allocate a portion of time (30%) to discovery and delivery of certain topics to raise awareness of best practices within the team.

3. Advance and Grow the Team Towards Excellence

  • Mentor team members and create an environment conducive to learning and skill development;
  • Organize retrospective sessions and contribute to the continuous improvement of team practices;
  • Implement personalized career tracking for each member and support them in their evolution and goals;
  • Promote Design culture within and outside of Accor: write blog articles, organize and speak at conferences.

4. Collaborate with all Lead Product Designers and the Digital Factory Team to Grow Accor

  • Assist in the adoption of the Design System and other Design standards within your scope;
  • Sync with other Lead Product Designers to share best practices and resolve cross-team issues;
  • Co-create and continuously improve interactions and processes with Design Ops teams;
  • Develop strong relationships with various stakeholders and teams;
  • Participate in facilitating cross-team rituals.

Qualifications

And you? 

  • Graduate of a leading Engineering or Generalist Business School, with a focus on computer science or a specialized Master's degree in Design.
  • Ability to work in a team and collaborate effectively with stakeholders from various departments.
  • Strong written and verbal communication skills to present analysis results clearly and concisely.
  • Master user experience design both strategically and operationally and be able to explain it to both expert and novice stakeholders.
  • Proficiency in methodology and tools related to Product Design.
  • Minimum of 4 years of successful experience in a similar position combining expertise in Product Design and management.
  • Experience in B2C Consumer Goods and e-commerce is a plus.
  • Thorough and organized, you can manage and prioritize team work.
  • Empathy, active listening, and teaching are key for you.
  • At least one previous experience as a Lead Product Designer in a product-focused organization.
  • Fluent in English (all presentations conducted in English).
  • Ability to build strong relationships with stakeholders.
  • Ability to simplify complex subjects.
  • Focused on Product Design.

Additional Information

Accor dares to impact: 

- the world  

  • We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

  • On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:  

  • We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

  • Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

  • We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at the Digital & Business Factory 

  • Expanded remote work and no meetings on Wednesday afternoons, 

  • Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,  

  • Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

  • ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

  • Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

  • An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

  • Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

  • €10 meal vouchers. 

  • A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

  • And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

 

Is this mission appealing to you? 

Recruitment is all about people!  

Apply, and we will offer you: 

  1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

  1. An interview with the team manager responsible for the role you are interested in.  

  1. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 

  1. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 

  1. A personalized feedback. 

 

#accordigitalfactory 

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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