Lead Concierge

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

The Lead Concierge is responsible for the day to day supervision of the Concierge Department. Responsibilities include reservations for all activities, restaurants, transportation and spa treatments.

Duties & Responsibilities

• Leading day to day operations of the Concierge desk in an efficient manner
• Working on the floor during peak coverage times
• Expert level knowledge of the Hotel, all its outlets, its layout and services
• Maintaining up to date knowledge of local attractions, activities, events and trends to enhance guest experiences.
• Current expert level knowledge of Banff National Park, activities and dining options
• Daily Supervision of up to 5 staff
• Prioritize and delegate day-to-day tasks to subordinates
• Department inventory control
• Able to train all positions within the Concierge department and Bell department
• Create and conduct performance reviews with the assistance of the Guest Services Management and monitor progress
• Calculate commissions for the department
• Able to complete any duty or responsibility of the Bellman or Doorman as needed
• Designing and implementing new hotel activities and tours

• Post Secondary in Hospitality/Tourism an asset
• Minimum 2 years of hotel experience
• Valid Alberta Class 5 Drivers License & Clean abstract
• Class 4 license an asset
• Ability to speak a second language an asset

• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.