Laundry Supervisor

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Laundry Supervisor

This pivotal role where your expertise in garment care and attention to detail will contribute to the impeccable presentation of our guests' attire. As a key member of our laundry team, you will play a significant role in shaping the standards of garment care and ensuring the highest levels of quality. This position offers a unique opportunity to be a foundational part of our laundry department, creating a lasting impression on our guests through meticulous garment pressing.

What is in it for you:

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

1. Garment Pressing: Execute professional garment pressing techniques, ensuring all items meet the resort's standards for presentation and quality.
2. Quality Assurance: Uphold stringent quality control measures to deliver flawlessly pressed garments, meeting or exceeding guest expectations.
3. Garment Inspection: Inspect garments for any defects, stains, or damage, and report any issues to the laundry supervisor for resolution.
4. Equipment Operation: Operate and maintain pressing equipment, ensuring optimal functionality and addressing any issues promptly.
5. Task Prioritization: Prioritize pressing tasks based on guest requirements, ensuring timely delivery of pressed garments.
6. Collaboration with Laundry Team: Collaborate with other members of the laundry team to coordinate tasks and maintain an efficient workflow.
7. Guest Communication:  Communicate effectively with guests regarding pressing services, addressing any special requests or preferences.
8. Health and Safety Compliance: Adhere to health and safety regulations, maintaining a clean and organized work environment.

• Education: High school diploma or equivalent; additional training in garment care is a plus.
• Experience: Proven experience in garment pressing, preferably in a hospitality or luxury setting.
• Detail-Oriented: Exceptional attention to detail to achieve precise and high-quality garment pressing.
• Communication Skills: Clear and effective communication skills, especially when addressing guest preferences.
• Team Player: Ability to work collaboratively with other members of the laundry team.

​​​​​Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS