1. Tiempo completo
  2. Permanente
  4. Habitaciones


Fairmont The Norfolk, Nairobi, Kenya



Laundry Operator


Luxury & Lifestyle

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Laundry Operator

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Wipe the machines to remove any traces of drips and dust.
  • Ensure that machine steam press, finishing cabinet and ironing table are in good working condition and alert the supervisor or manager or maintenance if otherwise.
  • Prioritize your work to start with most urgent and critical
  • Check the Care Label for ironing instructions.
  • Check for any broken buttons, tears and stains that might have been overseen from the previous stage of laundering. Be on the look out for the common collar and cuff stains.  Give to the Seamstress or Spotter/ Machine operator if otherwise.
  • Ensure that all the garments have a tag with the guests name and receipt number/room and if otherwise alert the supervisor.
  • Press all guest linen and uniform and to note well done trouser should have a single press line on each leg (formal trousers) and should not have button and pocket impressions. Should also be free from wrinkles.
  • Well done jacket and shirt should be free from wrinkles and should not have any press lines on sleeves (roll sleeve). The jacket collar should roll freely and shouldn't fold elaborately on the fold lines.
  • Perform second checks after finishing pressing garments to ensure they are well done before putting on hanger.
  • At end of shift ensure machine is switched off and surrounding area is left neat and organized.
  • Reports any defective laundry equipment without delay to the laundry manager and in their absence to the chief engineer/his or her assistant
  • Ensures that he/she follows health and safety procedures strictly.
  • Ensures customers’ instructions are strictly fulfilled, taking extra care to timeliness of collection or delivery
  • Ensures that no unauthorized garments are laundered.
  • Performs any other duty as assigned by the Supervisors


Your experience and skills include:

  • Previous experience in laundry is desired
  • Being attentive and sensitive to customers and guests.
  • Accurately and promptly fulfilling guest request.
  • Understands and anticipates guest needs.
  • Maintain high level of knowledge which will enhance the guest experience
  • Demonstrates a service attitude that exceeds expectations
  • Takes appropriate action to resolve guest complaints.
  • Maintains a high level of product and service knowledge

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


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