Junior Concierge

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

We are seeking a friendly and customer-focused Junior Concierge to join our team in the heart of London, United Kingdom. As a Junior Concierge, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable and enjoyable.

• Respond to guest inquiries and requests promptly and efficiently
• Provide information about local attractions, restaurants, and entertainment venues in London
• Make reservations for dining, transportation, and entertainment on behalf of guests
• Assist with basic administrative tasks, such as answering phones and sorting mail
• Collaborate with other departments to ensure guest needs are met
• Handle guest complaints and concerns with empathy and professionalism
• Maintain a clean and organized lobby area
• Stay up-to-date with hotel services, local events, and attractions to provide accurate information to guests

• Excellent verbal and written communication skills
• Strong interpersonal skills with a friendly and approachable demeanor
• Basic computer proficiency, including familiarity with Microsoft Office suite
• Ability to multi-task and prioritize in a fast-paced environment
• Problem-solving skills and attention to detail
• Knowledge of London's attractions, restaurants, and entertainment venues
• Customer service experience is a plus
• Flexibility to work various shifts, including weekends and holidays
• Ability to stand for extended periods and assist with luggage when necessary

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, financial incentives and a Loyalty Bonus of £1.300,00 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com