IT Manager (F/M/X)

ABOUT ORIENT EXPRESS 

Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.  

Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice.  

Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth. 

ABOUT ARSENALE

Arsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy. To pursue this ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country. 

Orient Express La Minerva, Rome 

Considered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express hotel, Minerva, in 2024. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldi Rinaldo, a disciple of Casanova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance. 

Orient Express Palazzo Donà Giovannelli, Venice 

Architect and interior designer Aline Asmar from Amman and her studio Culture in Architecture has been chosen to enhance the decor of the former Palazzo Donà Giovannelli. Located just ten minutes from Venice's Santa Lucia train station, close to the Cannaregio shopping district and rooted in the origins of the Doge's City, the Venetian palace is a treasure trove built in 1400 by the architect Filippo Calendario, who famously designed the Doge's Palace. Formerly the residence of the Duke of Urbino, a patron of the arts, it has been renovated twice by the architect Gian Battista Meduna. The hotel will offer 45 rooms and suites, all overlooking the gardens and canals of Venice. 

We are seeking a dynamic and experienced IT Manager to join our team within Orient Express Hotels in Rome and Venice. With a commitment to providing unparalleled service and a focus on delivering exceptional guest experiences, we are dedicated to maintaining the highest standards of technology and innovation within our hotel operations. 

Reporting directly to the Area General Manager and in dotted line to Group IT, the IT Manager play a crucial role in ensuring the seamless integration and optimal functioning of information technology systems within our luxury hotels. The incumbent be responsible for overseeing the design, implementation, and maintenance of all IT infrastructures, including networks, servers, software applications, and security protocols. Additionally, he/she will collaborate with various departments to enhance operational efficiency through technology solutions, contributing to the overall success of our luxury hospitality establishment. 

Key Responsibilities: 

IT Infrastructure Management 

Oversee the planning, implementation, and maintenance of the hotel's IT infrastructure, ensuring reliability, security, and scalability. Manage servers, networks, and communication systems to support daily operations and future growth. 

Software Solutions

Evaluate, select, and implement software applications that enhance guest experiences, streamline operations, and improve overall efficiency. Collaborate with vendors to ensure the integration of industry-leading software solutions tailored to the luxury hospitality sector. 

Data Security and Compliance 

Develop and enforce robust data security policies and procedures to safeguard sensitive information. Ensure compliance with industry regulations and standards, staying abreast of emerging trends and technologies. 

Team Leadership and Development

Lead and inspire the IT team, fostering a culture of innovation, collaboration, and continuous improvement. 

Provide training and professional development opportunities for IT staff to enhance their skills and knowledge. 

Collaboration with Hotel Departments

Work closely with Hotel’s departments to understand their technology needs and provide effective solutions. Implement technology strategies that align with the overall business objectives and enhance the guest experience. 

Additional responsibilities: 

Manage the annual IT budget, ensuring cost efficiency, in accordance with the Company budget. 

Perform auditing activities on the system, generating performance audit reports. 

Ensure that all IT activities are performed and managed in response to the needs of different users, in compliance with current legislation and business procedures. 

Propose and implement Cyber Security actions, procedures, and strategies with a view to preventing cyber threats and crimes. 

Drafting of guidelines, protocols, and functional procedures. 

• Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree preferred. 
• Proven experience in IT management within the luxury hospitality or related industry. 
• Strong knowledge of hotel management systems, property management systems, and point-of-sale systems. 
• Expertise in data security, network infrastructure, and cloud computing. 
• Excellent leadership, communication, and interpersonal skills. 
• Ability to manage multiple projects simultaneously and meet deadlines.