- Tiempo completo
- Permanente
- FAIRMONT
- Ventas & Marketing
__jobinformationwidget.freetext.LocationText__
Fairmont The Norfolk, Nairobi, Kenya
__jobinformationwidget.freetext.ExternalReference__
REF37714D
Incentives, Meetings & Events Coordinator
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Incentives, Meetings & Events Coordinator
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Incentives, Conventions & Meetings Manager, or her designate, responsibilities and essential job functions include but are not limited to the following:
- Maintaining and improving the hotels catering business as well as any other market segment assigned.
- Maintaining existing relationship with clients as well as solicit new business to achieve sales’ targets.
- To establish and maintain rapport with clients, prior to, throughout and post conference, exceeding their expectations and encouraging repeat business.
- To expedite function bookings, prepare function resumes, event contracts and agreements to all departments in the hotel.
- Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the competition set reaction to changes in the marketplace.
- Consistently offers professional, engaging and friendly service
- Responsible for the sales and management of all group bookings of meeting rooms or more that do not require catering (with the exception of breakfast).
- This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
- Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
- Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…)
- Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
- Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
- Produce reports and statistics as requested by the Incentives, Conventions & Events Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
- Manage Group payments, cancellations, rooming lists and terms and conditions.
- Maintains a precise filing system for all Group reservations and correspondence.
- Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
- Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the ICME Manager is informed of any guest feedback
Your experience and skills include:
- Previous sales or F&B experience is preferred
- Computer literate in Microsoft Window applications and or relevant computer applications required
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Highly passionate and energetic coordinator willing to evolve in an innovative, fun, and fast paced environment.
- Previous experience is an asset
- 2-3 years’ experience in Hotel Sales
- At least a degree in Hotel Management or Hospitality Management
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Visakhapatnam
Area
Ventas & Marketing
Descripción
We are seeking a dynamic and innovative Marketing & Communications Manager to join our team in Visakhapatnam, India. As a key member of our organization, you will be responsible for developing and imp
Referencia
22141524-cf04-42d7-9aa1-c3b916193c6a
Fecha de cierre
01/01/0001
Salario
Ubicación
Pullman Brisbane King George Square, Brisbane, Australia
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Brisbane
Area
Ventas & Marketing
Descripción
This role will provide valuable support to our teams & enable you to gain industry experience in fast paced market.Supportive administration & communication tasks such as emails, purchase orders & app
Referencia
36dd3532-c56b-4d09-9770-f1686b40c784
Fecha de cierre
01/01/0001
Salario
Ubicación
Sofitel Brisbane Central, Brisbane City, Australia
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
SOFITEL
Tipo de contrato
Permanente
Locations
Brisbane City
Area
Ventas & Marketing
Descripción
We are seeking an enthusiastic and detail-oriented Conference and Events Executive to join our dynamic team in Brisbane City, Australia. As a key member of our organisation, you will be responsible fo
Referencia
b6569a00-5dde-4283-8b9b-54a0730b642a
Fecha de cierre
01/01/0001
Salario
Ubicación
Mövenpick Resort Phan Thiet, Ho Chi Minh City, Vietnam
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
MOVENPICK
Tipo de contrato
Permanente
Locations
Vietnam
Area
Ventas & Marketing
Descripción
Sales Management• Achieve daily targeted number of sales calls with effectiveness• Develop business leads for the Hotel on a weekly basis• Prepare monthly list of accounts to penetrate for the followi
Referencia
d58445ed-af9b-4b80-b36c-9afe5e861513
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Goa Resort & Spa, Delhi, India
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Delhi
Area
Ventas & Marketing
Descripción
Job PurposeThe position is responsible for strategically managing and developing the Sales Function for National accounts in India to achieve budgeted profitability and maintain fair market share for
Referencia
960e75c3-3dba-451b-b2d6-356bb680d436
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Makati, Makati, Philippines
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Makati
Area
Ventas & Marketing
Descripción
Establishes and maintains rapport with clients, prior to, during and post-conference, exceeding their expectations and encouraging repeat business. Ensures that function bookings, group resumes, contr
Referencia
3ef839a8-306d-4ca9-a934-a8750d3ba4a9
Fecha de cierre
01/01/0001
Salario
Ubicación
SO/ Maldives, Emboodhoo Lagoon, Maldives
Experience Level
Director
Jornada de trabajo
Tiempo completo
Brands
SO/
Tipo de contrato
Permanente
Locations
Emboodhoo Lagoon
Area
Ventas & Marketing
Descripción
The Director of Revenue & Distribution is responsible for working with the Revenue Management team in determining strategic goals and tactical efforts, which drive revenue to the hotel. The Director o
Referencia
ddca1af8-5f11-4ec0-821a-fe7bb8d0c87d
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Queenstown Lakeside, Queenstown, New Zealand
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Practicas profesionales
Locations
Queenstown
Area
Ventas & Marketing
Descripción
We are looking for a passionate and creative Marketing & Communications Associate to help drive brand presence and engagement across local, national, and international markets. If you’re looking to ki
Referencia
5c3aebb9-3331-4c8d-b5ac-83fd8da9067b
Fecha de cierre
01/01/0001
Salario
Ubicación
25hours Hotel Vienna at MuseumsQuartier, Vienna, Austria
Experience Level
Mid-Senior Level
Jornada de trabajo
Medio tiempo
Brands
25HOURS HOTELS
Tipo de contrato
Permanente
Locations
Vienna
Area
Ventas & Marketing
Descripción
What your workday looks like …You are a brand ambassador for 25hours Hotels and excel at building strong connections with our guests to make every event unforgettable.You handle group inquiries, event
Referencia
fba88d1e-5015-4c75-ac0b-bef1a46dc0c7
Fecha de cierre
01/01/0001
Salario
Ubicación
DELANO DELANO SOUTH BEACH, Miami Beach, United States
Experience Level
Director
Jornada de trabajo
Tiempo completo
Brands
DELANO
Tipo de contrato
Permanente
Locations
Miami Beach
Area
Ventas & Marketing
Descripción
What you'll do... Develop and execute a comprehensive membership strategy that attracts, captivates, and retains a cultivated, exclusive membership base, elevating the Delano experience.Introduce grou
Referencia
790fe6c1-4f3a-42f1-b9b8-ef28d66660cc
Fecha de cierre
01/01/0001