In-Room Dining Supervisor - Fairmont

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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

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Scope and Objectives

You are responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Assistant Manager and offer support in ensuring that the highest standards of service are offered to our guests.

Key Deliverables and Responsibilities 

•  Ensure correct grooming standards are followed at all times 
• Responsible for the smooth operation of his/her specific area 
• Follow the Care Programme at all times 
• Follow up on all financials, LQA, Forbes and TrustYou targets 
• Is aware of the daily, monthly and yearly financial targets 
• Actively contributes towards the achievement of financial targets 
• All issues and negative guest feedback need to be properly reported on Glitch system 
• Following up on opening and closing checklists 
• Maintains the HACCP & FIFO standards as required by the regional governing body 
• Handle financial procedures according to guidelines set by the finance department 
• Responsible for linking all facets of service, cuisine and entertainment 
• Assume the responsibility of daily operations 
• Handles security incidents, guest complaints with confidence and in a professional manner 
• Attend daily briefings prior to commencement of shift 
• Ensure all appropriate equipment is on hand for each service period 
• Attend trainings and monitor waiters' performances 
• Responsible of the grooming of all waiters 
• Should be creative, confident and prepared to think outside of the box 
• Following the personal development plan set by the Assistant Manager 
• Ensure the operational inventory is always accounted for and in immaculate condition 
• Ensure the outlet is maintained at the highest levels 
• Create opportunities for upselling products 
• Develop the waiter's team to strive for excellence 
• Inspires heartists to create a flow of new and 'improved' ideas 
• Follow Hotel Evacuation Policy in case of an Emergency 
• Ensure awareness and delivers the optimum levels of service and guest satisfaction 
• Establish and maintain effective communication across the outlet 
• Lead by example through a passionate, hands on approach 
• Assist with collecting information for the monthly P&L review

Personal Attributes 

• Motivator & role model 
• Positive attitude and well spoken 
• Result driven 
• Displays initiative 
• Commitment to professional values 
• Team creator 
• Customer / people oriented 
• Creative / open-minded