Houseperson | Mercure Gold Coast Resort

Houseperson | Mercure Gold Coast Resort

A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

We have an opportunity for a Houseperson to join our fast paced and dynamic housekeeping team. Both casual and part-time opportunities are available.

WHAT YOU WILL BE DOING:

• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Assist with cleaning guest rooms and public area spaces are requested

• Handle chemicals and cleaning materials with safety, respect guest privacy and security, and promptly report maintenance issues
• Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about our property's amenities and features

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Good communication skills and a high standard of grooming and personal presentation.
• Enthusiasm and willingness to learn new skills.
• Attention to detail.
• The ability and flexibility to work across a seven day rotating roster, including late nights, weekends and public holidays.

WHAT IS IN IT FOR YOU:

• Access to the ALL Heartists Program from day one - offering preferential hotel rates and offers from more than 80 partners
• Learning programs through our Learn Your Way online platform and the opportunity to earn qualifications while you work
• The opportunity to develop your talent and grow within our property and around the world

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.