Housekeeping Supervisor/ Giám sát Buồng phòng

•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.

• Supervise the implementation of housekeeping standards and procedures in relation to:

• Bedroom service
• Bathroom service
• Valet service
• Cleaning service
• Linen maintenance

• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls
• Solve employee grievances
• Perform Room allocations
• Perform Room inspections
• Priority arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas
• Maintain adequate stock levels
• Complete stock takes as required

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Conversant with emergency evacuation and fire procedures
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
• Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
• Recycles where-ever possible and enforces cost saving measures to staff
• Perform other task assigned based on Movenpick Resort Phan Thiet needs or requirements

• High School or Diploma in Hotel Administration, Hotel Management or equivalent
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. 
• Type and level of experience required may vary slightly based on size and complexity of operation

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English
• Proficient in the use of Microsoft Office
• Organizational and training abilities
• Able to speak, read, write in English and Vietnamese