HOUSEKEEPING PORTER - FACCHINO AI PIANI (F/M/X)

ABOUT ORIENT EXPRESS

Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with SILENSEAS - the O.E Corinthian, the world’s largest sailing ship.

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.

As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.

Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey.

ABOUT ORIENT EXPRESS LA MINERVA, ROME

Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance. 

Position Overview:
Our Housekeeping Porters play a crucial role in maintaining the impeccable standards of cleanliness and presentation expected at our 5-star luxury hotel. They support the housekeeping team by ensuring public areas, back-of-house spaces, and guest room corridors are spotless and orderly, contributing to an exceptional guest experience.

Main Activities:

• Assisting the housekeeping team with the timely delivery and collection of cleaning supplies, linens, and guest amenities according to hotel standards.
• Maintaining cleanliness and orderliness in all public areas including lobbies, corridors, restrooms, and service areas, ensuring a welcoming and pristine environment.
• Assisting in the removal and proper disposal of waste and soiled linens in compliance with health and safety regulations.
• Reporting any maintenance issues, damages, or safety hazards promptly to the Housekeeping Supervisor or Maintenance team.
• Supporting the set-up of guest room supplies and ensuring carts and storage areas are organized and fully stocked.
• Assisting with the smooth and efficient turnover of rooms during peak periods.
• Collaborating closely with Housekeeping, Front Office, and Maintenance departments to ensure seamless guest services and hotel operations.
• Adhering strictly to the hotel’s health, safety, and hygiene policies and procedures always.
• Responding promptly and courteously to guest requests and inquiries related to housekeeping services.

Qualifications:

• Previous experience in housekeeping or porter roles in luxury or upscale hotels is preferred.
• Strong attention to detail and a commitment to maintaining high cleanliness standards.
• Good physical stamina and ability to handle manual tasks including lifting and moving supplies.
• Excellent communication and interpersonal skills with a guest-oriented approach.
• Ability to work efficiently both independently and as part of a team in a fast-paced environment.
• Flexibility to work shifts, including weekends, holidays, and occasional nights.
• Basic knowledge of health and safety standards in hospitality settings.
• Legal right to work in Italy is required.