Housekeeping Manager

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

The Opportunity:

As our Housekeeping Manager, you will play a pivotal role in leading a dedicated team, uphold the highest standards of cleanliness, and contribute to the creation of memorable stays.

In this role, you will oversee all aspects of a housekeeping section, from managing a team of talented professionals to ensuring that every guest room and public area reflects our commitment to excellence. Your leadership will drive the efficiency of operations, enhance guest satisfaction, and maintain the luxurious ambiance that defines Fairmont Royal York.

In this role you’ll get to:

• Oversee and ensure the successful performance of the housekeeping department.
• Deliver consistently warm and friendly service to both guests and team members.
• Lead and coach the team to provide intuitive, guest-focused service and foster positive interdepartmental relationships.
• Adhere to high cleaning standards and ensure all operations meet brand guidelines.
• Handle requests efficiently, create a welcoming atmosphere, and support company policies and initiatives.
• Manage the cleanliness, maintenance, and functionality of designated areas and equipment.
• Develop departmental goals, oversee colleague growth, conduct performance reviews, and support financial and operational targets.

What you need to succeed:

• Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset
• Previous Housekeeping leadership experience 
• Knowledge of Property Management System (Opera PMS, HotSos/Rex or equivalent), Microsoft Office and Outlook 
• May be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs

What’s in it for you?
• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

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