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Sofitel Sydney Wentworth, Sydney, Australia

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REF32672Q

Host Leader, Restaurants & Bars

Region

Luxury & Lifestyle


Company Description

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! The hotel is partnering with House Made Hospitality (the Team behind Lana, Grana, Promenade & Martinez) - a Sydney-based and globally inspired hospitality group. Through this partnership we are setting new standards in the Australian hospitality scene and we are seeking a talented Host Leader to help craft a unique experience where luxury reaches new heights. Apply now and be part of the “Rebirth of a Sydney Icon” with us!

Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury. 

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience of entertainment, leisure, dining, conferencing and unparalleled hospitality.


Job Description

As Host Leader, you will lead the team responsible for delivering the first impression of our venues to our guests. Your welcoming personality and positive persona needs to resonate through your team. Quick thinking skills and a ‘not a problem’ attitude will help you run a busy door. You’ll be the conductor of all the busy services.

As our Host Leader, you will be responsible for:

  • Showing exceptional guest relationship skills, and instilling these in the greater host teams.
  • Enhancing the guest experience and managing concerns in a professional and caring manner. 
  • Developing; implementing and maintaining venue SOPs, SOS and professional standards.
  • Developing and maintaining a high-touch, best in-class service environment. 
  • Managing the host team life-cycle, including recruitment, onboarding and team development in line with Sofitel and House Made Hospitality values. 
  • Developing a strong and sustainable team culture that is in keeping with Sofitel and House Made Hospitality brand values. 

Qualifications

  • At least 5 years’ experience as a host in a high volume bar or restaurant environment.
  • At least 5 years’ experience in a CBD/ corporate environment.
  • Strong team management capabilities. 
  • Experience in writing and delivering training and development.
  • Thorough understanding of how a restaurant door operates, the processes and how to manage unforeseen challenges.
  • Strategic revenue-driving experience through clever seating process
  • Expert understanding of SevenRooms

Additional Information

Joining our team will unlock generous local, national & international industry benefits on accommodation, dining, travel, wellbeing & more from Day 1. You will thrive in a fast-paced, collaborative work environment and be a part of the Hotel's future success. We offer discounted city parkingcomplimentary dry cleaningprogressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us. 

If this sounds like the right opportunity for you, a new challenge in 2024, we look forward to finding out more about you and invite you to apply!

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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