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Pullman New Delhi Aerocity, New Delhi, India

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REF18845N

Guest Service Associate - Housekeeping

Region

MEA SPAC


Job Description

  • JOB PURPOSE
  • To work as a Team Member to maintain a high standard of cleanliness in the Guestroom and in the public areas assigned.
  • Handling request of the external and internal customer in a professional manner.
  • To service the guest rooms which are either occupied, check out and to carry out turn down service of the rooms in accordance with the LRA standards.
  • To make zero defect rooms.
  • EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
  • Responsible for maintaining designated area clean and defect free as per LRA standards.
  • Empowered to give personalized service, assist guests, interact with guests and create WOW moments for the guests.
  • KEY OPERATIONAL RESPONSIBILITIES

Financial- 

  • Optimize the use of chemicals, equipments and supplies to save cost.
  • Maintains the par stock required at the pantry.
  • Helping supervisor to make store requisition.

Operational-

  • Clean rooms as per the company standards and LRA standards ensuring a defect free room.
  • Equipping all rooms with linen and amenities.
  • Should be helpful and courteous to guests at all times.
  • Should handover important messages and guest requests to the supervisors.
  • Report any missing or broken property to the supervisor.
  • Reports all lost and found items. 
  • maintains hygiene standards by building awareness of cleaning facts and chemicals used.
  • Maintains high levels of personal hygiene.
  • Follows periodical cleaning schedules.
  • Knowledge of the proper utilization of the housekeeping attendant’s trolley.
  • Ensure that the trolley is kept clean tidy and well equipped in the proper position.
  • Be familiar with the deep room cleaning procedure
  • Stand in coordination for single point entry
  • Aware of the guest complaint handling procedure
  • Ensures that the floor pantry, corridors, fire exits are maintenance free
  • Ensures the upkeep of all the equipment
  • Follows up on any assignments handed over by the supervisor
  • Performs any other duty assigned by the supervisor
  • Abide by companies policy and decision
  • To fill the Associates Daily  Assignment Sheet with all the required information after completion of a guest room
  • Abides by the key handling  procedures
  • Abides by the Lost and Found procedures
  • Follows all safety and security measures
  • Safeguard and protect Hotel Property
  • To help floor supervisor in carrying out Inventory of Linen and guest amenities
  • To carry out start and end of the shift duties:
  • Keeping the guest corridor area clean.
  • Keeping the service landing, walls, elevators and surrounding area clean.
  • Keeping the pantry clean and neat.
  • Replenish the trolley before and after completing the shift.                       
  • To clean the vacuum, minibar glasses, cups and other equipment used.
  • To report any maintenance issues in the guestroom and at the Public areas.

Business plan /Analysis

  • Helping the supervisor in analyzing all guest complaints and feedbacks.
  • Should be aware of occupancy status as per business plan.
  • Should be aware of departmental financials.

 

General Duty

  • Maintain good working relations with fellow colleagues and respect supervisors and management.
  • Provide other duties and services as assigned by the Housekeeping manager.
  • Shows quick response in handling of emergency situations.
  • To have complete knowledge of facilities available in-house.
  • Must be thorough on fire and safety procedures.
  • Adheres to hygiene standards.
  • Follows environmental issues.
  • Ensures that personal grooming is adhered as per standards.
  • Bedroom and bathroom cleaning procedure.
  • Basic cleaning techniques to use:
    • How to vacuum?
    • Recognizing various types of soil on various surfaces and chemical application.
    • Carpet, drapery and upholstery care.
    • Floor care.
    • Marble restoration

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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