Guest Service Associate- Housekeeping

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services
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Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
• Checks and controls the availability and proper usage of supplies and material.

Operational Management

• Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
• Ensure to report to work on time and according to posted schedule.
• Ensure to daily change soiled linens on beds and remake beds.
• Strictly follow the lost and found procedures.
• Ensure floor pantries and corridors & fire exits are as per the standards.
• Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
• No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
• Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
• Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
• Report malfunctioning of equipments to the supervisor and ensure they are attended to.
• Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
• Ensure all messages are handled with utmost importance and action taken
• Ensure all guest messages and queries are handled promptly
• Ensure all issue and receipt of keys are accounted for and acknowledged
• Ensure all registers and records are updated.
• To abide by the mission statement of the hotel and of the department.
• Ensure to take the responsibility for master keys of the assigned rooms.
• Report any loss or damage to the supervisor.
• Ensure to perform the following duties in the Public Area:

• To dust furniture, fixtures and fittings
• Vacuum the carpet.
• Scrub, wash and clean the floor
• Clean and arrange the equipment furniture as prescribed
• Dust and clean light fittings

Training:

• Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
• Ensures career development and succession planning for self
• Attends training on fire safety and security system
• Shares skills with all departmental employees through on the job training for new comers