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  1. Tiempo completo
  2. Permanente
  3. Habitaciones
  4. ACCOR

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Novotel Kochi Infopark, Kochi, India

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REF35234D

Guest Service Associate - Front Office

Region

MEA SPAC


Job Description

Main Duties:

Administration

  • Liaise with different departments for smooth and co-ordinated work.
  • Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

Financial

  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Cash of the hotel to be used only for hotel or guest purpose.
  • Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register
  • Co-ordinating with Finance if any deviation from the same.

Operational

  • Keep the Team Leader and Assistant Manager briefed at all times
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out
  • Ensure quality in all aspects of the job.
  • Maintain record of all banquet and any other functions in the 
  • hotel.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of the post.
  • Adhere to the Procedures & Standards Manual.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of the post
  • Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number
  • Maintain records for banquet event happening in the 
  • conference or any other area of the hotel
  • Handle additional responsibilities as and when delegated by the Management.
  • Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
  • Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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