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  1. Tiempo completo
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Sofitel Al Khobar The Corniche, Al Khobar, Saudi Arabia

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REF29116H

Guest Service Agent - Saudi National

Region

Luxury & Lifestyle


Company Description

Sofitel Al Khobar The Corniche

French luxury and local cuisine in the world's most exciting city

The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre. By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  • To be an ambassador of the Front Office and of the hotel, in and outside the work place.
  • To always keep the working area clean and well maintained.
  • To properly use the telephone etiquette as per Sofitel standards.
  • To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
  • To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
  • To personally greet and escort the guests rather than pointing out directions.
  • To respect the privacy of the guests and the confidentiality of the information.
  • To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
  • To call the supervisor or manager for advice in serious cases or if an approval is required.
  • To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
  • To be aware of and to report all guest comments or complaints.
  • To be aware of all VIPs visiting or staying in the hotel.
  • To do a proper cashier closer and to ensure a complete handover between the shifts.
  • To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
  • To check the departure lists and to ensure check-out times are respected.
  • To properly use all the equipment management system, to have a perfect knowledge of the set ups.
  • To strictly respect the room keys and section keys handover procedures.
  • To daily follow the checklists.
  • To daily read the F/O logbook, to update it and to sign it.
  • To be aware of all hotel facilities operating timing and to promote the internal activities and events.
  • To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
  • To be updated with the latest administrative, organizational, operational or other changes and news.
  • To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.
  • To promote the Accor loyalty programs.
  • To maintain an atmosphere of high morale and a happy working relationship among the team.
  • To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
  • To carry out any other reasonable duties as assigned by the Front Office Supervisor and the Assistant Front Office Manager.

Qualifications

 

  • Preferred Previous experience with Opera a plus or a comparable property management system (PMS).
  • Must have experience working with computers, specifically Word, Excel and messaging.
  • Must be able to multitask and have excellent attention to detail as well as organizational skills. 
  • Candidate should have a professional demeanor with an outgoing personality, be customer service oriented and committed to delivering Luxury Service. 
  • Must be able to work with little supervision. Required to be able provide self-direction for identifying and completing tasks.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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