Guest Service Agent

Work Your Way to Albert Park
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The benefits:

• Work Your Way to one of Accor’s largest and well known Conference & Events hotels in Australia
• Mentoring and career development within a dedicated team
• Extensive accommodation and food & beverage benefits (globally)
• Discounted parking onsite and meals provided

We are looking for enthusiastic and friendly customer service extraordinaries who will be in a Guest Service Agent type role. Responsibilities include duties relating to:

• Hotel Porter including Valet Parking (a current driver's license is essential)
• Guest Communications (including internal and external phone calls)
• Guest Services (not limited to checking in and checking out our guests)

You will spend your days helping our guests with a variety of enquiries while promoting our hotel's services, the local attractions and all that Melbourne has to offer. We want you to help wow our guests with the Pullman Albert Park experience!

This is a flexible permanent part time role, offering between 8 - 38 hours per week.

About you

• A passion for providing a positive guest experience
• Creating memories for travellers while they're away from home
• Maintaining a high level of professionalism 
• Attention to detail, ensuring procedures are followed
• Discretion to our guest's, maintaining confidentiality at all times
• Confidence in making credit card and cash transactions 
• Excellent communication and interpersonal skills
• A valid driver's license 
• The ability to work in a fast-paced environment
• The flexibility to work a rotating roster

Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.

Current Australian working rights are required for your application to be considered.