Guest Service Agent

ibis Styles Jakarta Simatupang is strategically located in the main street of TB Simatupang, Jakarta Selatan. It is easily accessible from Soekarno Hatta International Airport. The hotel features 142 modern minimalist rooms featuring the ibis sweet bed, high speed WiFi access. Perfect for business and leisure travellers.

As a Guest Service Agent, reporting to the Front Office Supervisor, responsibilities and essential job description: 

• Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates.
• Responsible for the daily organization of the section.
• Be concerned with staff discipline and staff performance,  and help to develop skills for all staff within the section.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish a good public relationship with all guests.
• Provide guests with the most accurate and up - to date information at all times.
• Provide services and information to guests that are the most accurate and up - to date possible, and are delivered to the guest in the most meaningful way.
• Maintain a very good reputation for the hotel and assist to increase its overall profitability of the Hotel.

• Relevant work experience in the hospitality/service industry is required, preferably hotels
• Prior experience working with Opera/Opera Cloud and MS Office Suite is desired
• Excellent organizational, written and verbal communication skills with a strong focus on customer service 
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively in a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Flexible availability to work mornings, nights, weekends, and public holidays 

•  Diploma in Hospitality Management or equivalent
• Prior experience in hotel front office operations is preferred
• Strong interpersonal and problem solving abilities
• Flexible availability to work mornings, nights, weekends, and public holidays