- Eventual
- Permanente
- FAIRMONT
- Habitaciones
__jobinformationwidget.freetext.LocationText__
Fairmont Orchid - Hawaii, Kohala Coast, United States
__jobinformationwidget.freetext.ExternalReference__
REF25969T
Guest Service Agent - Casual
Region
Luxury & Lifestyle
Este puesto vacante ya se ha cerrado. Consulte puestos parecidos a continuación...
Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.
Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
- Premium preferred provider medical/drug/vision benefits at competitive prices*
- We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
- We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
- Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
- We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
- We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
- Complimentary meals in our employee dining facility
What you will be doing:
- Assist guests with check in and checkout, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
- Handle guests’ complaints and comments tactfully and efficiently
- Handling guests’ mails, messages, and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to in-house credit matters and act upon any discrepancies
- Alert Security or Duty Manager of suspicious looking person(s) / articles
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Attend all briefings, meetings and trainings as assigned by management
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Your experience and skills include:
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be self-motivated and energetic.
- Recognized commitment to Guest Service and exceeding guest expectations
- Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
- An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)
Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-KK2
#AlohaOrchid
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Executive
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Playa del Carmen
Area
Habitaciones
Descripción
Colaborar con todas las áreas del Hotel, llevando los más altos estándares de satisfacción en el servicio, calidad e higiene, así como las políticas, estándares establecidos por la Compañía, convirtie
Referencia
1cf6af8c-bdf1-4914-afe2-1b73e87ac8db
Fecha de cierre
01/01/0001
Salario
Ubicación
Pullman at Sydney Olympic Park, Sydney Olympic Park, Australia
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
PULLMAN
Tipo de contrato
Permanente
Locations
Sydney Olympic Park
Area
Habitaciones
Descripción
In the role of Assistant Night Manager you will report directly to the Front Office Manager/ Night Manager. Tasks and responsibilities will consist of, but are not limited to the following:Hold respon
Referencia
297c0d76-51fe-45ce-b056-665076e0a725
Fecha de cierre
01/01/0001
Salario
Ubicación
Pullman at Sydney Olympic Park, Sydney Olympic Park, Australia
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
PULLMAN
Tipo de contrato
Permanente
Locations
Sydney Olympic Park
Area
Habitaciones
Descripción
Reporting to the Front Office Manager, our Front Office Team Leaders are ‘Service Spotters’ who play a critical role in facilitating memorable Guest Service experiences and leading our Front Office Al
Referencia
6a845010-8a6f-472b-8bb6-45272ab2923f
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Auckland Ellerslie, Auckland, New Zealand
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
NOVOTEL
Tipo de contrato
Permanente
Locations
Auckland
Area
Habitaciones
Descripción
Deliver a high standard of guest experience to the hotels overnight operation ensuring safety and security of the propertyEmbrace technology using our PMS system, Opera CloudCarrying out reception dut
Referencia
135a0d31-60a9-4700-9fdd-200d2f79c033
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
NOVOTEL
Tipo de contrato
Permanente
Locations
Wellington
Area
Habitaciones
Descripción
Reporting to the Front Office Manager you will be responsible for the successful operation of the Hotel in the absence of the Front Office and General Manager. You will be responsible in ensuring a me
Referencia
f50232da-1cb6-4355-9afa-bdcb25257896
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Wellington, Wellington, New Zealand
Experience Level
Entry Level
Jornada de trabajo
Medio tiempo
Brands
NOVOTEL
Tipo de contrato
Permanente
Locations
Wellington
Area
Habitaciones
Descripción
At Novotel Wellington, it’s the people who create unforgettable memories for our guests. First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arri
Referencia
d04c7fef-9eb8-4699-9478-7a12ddf51924
Fecha de cierre
01/01/0001
Salario
Ubicación
ibis Wellington, Wellington, New Zealand
Experience Level
Entry Level
Jornada de trabajo
Medio tiempo
Brands
IBIS
Tipo de contrato
Permanente
Locations
Wellington
Area
Habitaciones
Descripción
We are seeking energetic and passionate Housekeeping Room Attendants to join our dedicated Housekeeping Team at the Ibis and Novotel Wellington, on a Part Time basis.In this role you will work within
Referencia
3f7f22e5-4057-4597-912f-58bfe3ea0e75
Fecha de cierre
01/01/0001
Salario
Ubicación
, Cairo, Egypt
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
SOFITEL
Tipo de contrato
Permanente
Locations
Cairo
Area
Habitaciones
Descripción
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Referencia
583ff172-5cf4-4164-95f9-9cc23d633097
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Muscat Airport, Muscat, Oman
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Muscat
Area
Habitaciones
Descripción
Specific Duties and Responsibilities:Ensure to provide prompt, courteous and efficient service to all guest, so as to achieve a high level of costumer satisfaction through personalized service from ar
Referencia
4cff6aae-15ca-4723-8953-9cfba7659da9
Fecha de cierre
01/01/0001
Salario
Ubicación
Banyan Tree Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
BANYAN TREE
Tipo de contrato
Permanente
Locations
Doha
Area
Habitaciones
Descripción
ResponsibilitiesAdheres at all times to Banyan Tree Doha's quality and service standards, consistently embodying the brand's values and ethos.Acts as a role model of conduct, teamwork, and leadership
Referencia
e801a604-1a57-413b-aa21-cf43e482440a
Fecha de cierre
01/01/0001