- Tiempo completo
- Permanente
- FAIRMONT
- Habitaciones
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Fairmont Ajman, Ajman, United Arab Emirates
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REF39847I
Guest Relations Supervisor
Region
Luxury & Lifestyle
- Consistently offer professional, friendly and engaging service
- Lead and manage all aspects of the Guest Services department and ensure all service standards are followed
- Handle guest concerns and react quickly, logging and notifying proper areas
- Conduct regularly scheduled departmental meeting
- Manage the departmental budget
- Balance operational, administrative and Colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Previous leadership experience in a similar role required
- Previous PMS experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Deja que tu corazón te guíe hacia un mundo donde la vida late con pasión.
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
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