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  2. Permanente
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  4. ACCOR

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Novotel Hyderabad Convention Centre, Hyderabad, India

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REF33649W

Guest Relations Executive

Region

MEA SPAC


Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilit
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
  • Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
  • Liaise closely with other relevant departments to ensure that guests requests and needs are met
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
  • Handle guests’ complaints and comments tactfully and efficiently
  • Handling guests’ mails, messages, and answering of phone calls
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies

Qualifications

Degree or Diploma in Hotel Management.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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