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  1. Tiempo completo
  2. Permanente
  3. FAIRMONT
  4. Habitaciones

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Fairmont The Palm, The Palm Jumeirah, United Arab Emirates

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REF5831T

Guest Relations Agent (EU Language)

Region

Luxury & Lifestyle


Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended  2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids’ Club.


Job Description

  • Consistently offer professional, friendly and engaging service
  • Handle guest concerns and react quickly, logging and notifying proper departments
  • Be part of Guest Services team while ensuring all service standards are followed
  • Attend regularly scheduled departmental meeting
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned

Qualifications

  •  Passion for guest service.
  •  Excellent written and verbal communication, interpersonal and leadership skills.
  •  Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  •  Fluency in English, and at least one additional EU language
  •  Must have the ability to handle a multitude of tasks and Guest requests.
  •  Knowledge of Opera or Opera cloud Property Management System an asset.
  •  Ability to work independently and prioritize responsibilities.
  •  Experience with a Hotel loyalty program an asset.
  •  Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

 Visa Requirements: 

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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