Guest Relation Supervisor

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Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Ensuring that all Movenpick service standards and operational procedures are adhered to in all interactions with Guests and colleagues.

• Providing prompt, attentive service either directly to the Guests or colleagues using the Guest’s name.

• Reviewing reservations and Guest preferences to ensure all standards are met.

• Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.

• Following the Hotel’s telephone etiquette standards when handling internal and external calls.

• Remaining observant and responds to each Guest who approaches the Reception Desk.

• Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest’s profile.

• Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.

• Developing and maintains strong Guest relationships to ensure Guest loyalty.

• Actively participates in departmental meetings, providing new ideas to improve service.

• Has respect and maintains positive working relationship with colleagues and other departments and communicates effectively with same and gets the job done. 

• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective

• Must be flexible in terms of working hours 

• Must have excellent written/verbal communication and Guest interpersonal skills

• Knowledge of computerized Front Office systems.

• Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs.

• Has outstanding Guest services skills, professional presentation, and sophisticated communication skills

• Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis. .

• Previous experience in Front Office Operations including Front Desk ajnd Reservations