- Tiempo completo
- Permanente
- ACCOR
- Administración & Soporte
__jobinformationwidget.freetext.LocationText__
Pullman Mazagan Royal Golf & Spa, El Jadida, Morocco
__jobinformationwidget.freetext.ExternalReference__
REF54672I
Guest Experience Manager
Region
Europe and North Africa
Pourquoi travailler chez Accor ?
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.
En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS
Has regular and close contact with hotel guests.
Organises meetings with guests to collect feedbacks and ideas.
Makes recommendations and propositions to the managers.
Ensures that the PGEP tools (modules on standards implementation, internal surveys, audits, social media) are deployed, used and understood.
Maintains the accuracy and consistency of data and information within the PGEP tools.
Responds to guest comments and monitors correspondence with the guest.
Uses process planning to help heads of department introduce and establish the PGEP on a lasting basis.
Provides support for heads of department in the implementation of the brand's standards:
- presents the brand's standards and prioritises their implementation
- ensures that the self-assessment process is applied (scheduling, support for heads of department, feedback)
- manages any requests for exemptions.
Ensures that the action plans of the PGEP remain at least within the allocated budget and at best result in an increase in productivity.
Analyses the perceived value for money delivered by the hotel and makes recommendations as to how this indicator can be optimised.
• Minimum of 5 years' experience in the hospitality/food & beverage, leisure & tourism, health sectors, audit, consultancy, training, executive assistance, guest experience and quality.
• Degree to Masters or equivalent, Vocational degree, Diploma or higher studies in Quality, Vocational Masters or Engineering school.
• Knowledge of quality certification processes.
• Previous experience in a multi-cultural environment.
Attention to detail and quality
• Excellent writing and speaking skills
• Able to work in project mode
• Leadership
• Teaching skills
Pullman: a new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
L'ADN de la marque :
Ouverture d’esprit : curiosité, accueil de différentes opinions, remise en cause du statu quo
Aller de l’avant : imagination, motivation, inspiration
Mener : volonté de faire en sorte que le changement se produise
Dépassement : je me dépasse et donne le meilleur de moi-même pour satisfaire le Client
Compétences
• Solides compétences en leadership et en relations interpersonnelles
• Excellentes compétences en communication et en contact avec la clientèle
• Orienté vers les résultats et le service avec un souci du détail
• Capacité à effectuer plusieurs tâches à la fois, à bien travailler dans des situations stressantes et à haute pression
• Un joueur d'équipe et un bâtisseur
• Motivateur et autodidacte
• Bien présenté et entretenu par des professionnels en tout temps
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Mövenpick Waterpark Resort & Spa Soma Bay, Hurghada Soma Bay, Egypt
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
MOVENPICK
Tipo de contrato
Permanente
Locations
Egypt
Area
Administración & Soporte
Descripción
Excellent knowledge of dealing with MS Office applications.Establishment of proper business correspondence, memoranda, reports and forms, including those of confidential nature.Maintaining a filing sy
Referencia
d7b4992b-4d61-465b-a010-61b3bdb587a2
Fecha de cierre
01/01/0001
Salario
Ubicación
Pullman Cape Town City Centre, Cape Town, South Africa
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
PULLMAN
Tipo de contrato
Permanente
Locations
Cape Town
Area
Administración & Soporte
Descripción
Scope of Position:The Executive Operations Administrator will perform a wide range of complex and confidential administrative duties to support the operating and non-operating departments in all aspec
Referencia
711497d1-e2d2-40ce-b44f-dc5bc96e92e8
Fecha de cierre
01/01/0001
Salario
Ubicación
Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Temporal
Locations
Indonesia
Area
Administración & Soporte
Descripción
Job PurposeThis position is responsible for providing high-level secretarial and administrative support to the General Manager, and carry out tasks and requests as instructed. The Executive Secretary
Referencia
9fc3fee8-6a5d-4ff3-b10f-a4460483577c
Fecha de cierre
01/01/0001
Salario
Ubicación
25hours Hotel Hamburg HafenCity, Hamburg, Germany
Experience Level
Student
Jornada de trabajo
Tiempo completo
Brands
25HOURS HOTELS
Tipo de contrato
Pasantías
Locations
Hamburg
Area
Administración & Soporte
Descripción
How does your adminstration internship look like...You will assist our events and conference department with enquiries and bookings for our meeting roomsYou will gain an insight into sales and marketi
Referencia
5bc32ef0-54b7-44ef-a6a7-342836af578c
Fecha de cierre
01/01/0001
Salario
Ubicación
Dubai, United Arab Emirates
Experience Level
Student
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Pasantías
Locations
Dubai
Area
Administración & Soporte
Descripción
What is in it for you:Single En-suite Accommodation provided.Monthly Salary of AED 3200 (EUR 800) with no tax or expenses.Direct opportunity to be mentored and reporting to senior Fairmont Global Lead
Referencia
af5e5fe8-24e1-46f5-ba10-f3298bf8c0e1
Fecha de cierre
01/01/0001
Salario
Ubicación
Qantas Lounges by Accor - Sydney, Mascot, Australia
Experience Level
Entry Level
Jornada de trabajo
Medio tiempo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Mascot
Area
Administración & Soporte
Descripción
Open and sort all incoming correspondence for attention of the Talent and Culture Manager, source information as necessary to enable a prompt and accurate response.Assist with set-up of new starters w
Referencia
5cf9df5e-7d72-453a-a04d-1ab765aab478
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Washington D.C. Georgetown, Washington, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Washington
Area
Administración & Soporte
Descripción
WHAT IS IN IT FOR YOUCompetitive SalaryPaid Time OffMedical, Dental and Vision Insurance, 401KEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesO
Referencia
754266e2-0c35-4c9e-94d2-7295188b1a00
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Kolkata - Hotel & Residences, Kolkata, India
Experience Level
Executive
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Kolkata
Area
Administración & Soporte
Descripción
Ensure that the day-to-day administrative needs of the department are fulfilled.Perform the duties within the framework defined by the norms of the Company and within the Hotel’s internal regulations.
Referencia
bba9a663-e8cf-4751-8824-d72d0c0a15dc
Fecha de cierre
01/01/0001
Salario
Ubicación
Sofitel New York, New York, United States
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
New York
Area
Administración & Soporte
Descripción
What you will be doing:Consistently offer professional, engaging and friendly service; managing guest and colleague needs as requiredFollow departmental policies, procedures and service standardsEnsur
Referencia
d6c6663b-a148-4919-9102-a8909eb327de
Fecha de cierre
01/01/0001
Salario
Ubicación
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
SOFITEL
Tipo de contrato
Permanente
Locations
Riyadh
Area
Administración & Soporte
Descripción
An extraordinary guest experience begins with you. As Guest Experience Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive. Your responsibilities and essential job fu
Referencia
aac2910f-756b-49dd-b698-ba6cfdc6f0b1
Fecha de cierre
01/01/0001