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SLS Dubai Hotel & Residences, Dubai, United Arab Emirates

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REF55277S

Guest Experience Ambassador

Region

Luxury & Lifestyle

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Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.


Job Description

  • Greet guests upon arrival, assist with check-in procedures, and provide information about hotel facilities, services, and local attractions.
  • Act as a point of contact for guests throughout their stay, addressing inquiries, requests, and concerns promptly and courteously. This may include arranging transportation, making restaurant reservations, or coordinating special requests.
  • Handle guest complaints and issues effectively and professionally, seeking solutions to ensure guest satisfaction while adhering to hotel policies and procedures.
  • Maintain open and clear communication with guests, colleagues, and other departments to ensure seamless coordination and exceptional service delivery.

Qualifications

  • Previous experience in a customer service role, preferably within the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to guest satisfaction.
  • Ability to remain calm and professional in high-pressure situations.
  • Proficiency in relevant computer applications and hotel management systems.
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask, work in a fast paced environment and have a high level attention to detail
  • Strong verbal and written communication skills in English
  • Maintain positive and productive working relationships with other employees and departments

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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