Group & Events Executive

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

We are currently looking for a Group & Events Executive to further strengthen our reactive sales team. This

person will be responsible for quoting, negotiating and securing group and event business for Mama Shelter

London.

This will be achieved through the provision of a well-organized and responsive booking service, the delivery of

the product offer, the development of customer relationships and offering a personalized and tailored event

management service.

Working closely with the Groups & Events Manager and Sales Manager, you’ll have experience in reactive

sales and thrive in a fast-paced environment, securing new business for the Hotel.

· Be the first point of contact for group and event enquiries via phone and email.

· Create proposals, contracts, pro-forma invoices and deposit payments.

· Do regular follow ups on bookings and ensure all updates are in Delphi.

· Attend or contribute data to weekly BEO revenue meetings and present updates on bookings.

· Maintain sound understanding of revenue performance and budget figures, directing business to

weaker need periods.

· Have a great understanding of our operation – and ensure that Hotel teams have impeccable

handovers with all the details they need to deliver memorable guest experiences.

· Actively contribute to a positive team culture as part of a fast paced, growing, multi-property

What’s in it for you…

• A competitive salary and extra benefits package!
• 28 days holiday (including bank holidays) + pension scheme.
• A Health Cash Back Plan to claim money back and gain access to support for  your physical wellbeing, private medical, dental and optical support .
• Enjoy a free night at Mama London and a meal for two in completion of probationary period.
• Goes without saying, but we’ll feed you during your shift.
•  Up to 50% off rooms globally  across the Accor, Ennismore and  Mama Hotels for you and your nearest and dearest globally
• 30% of food and drinks for you to enjoy at any of our Ennismore locations 
• From completing two years service gain an extra days holiday for each years completion  caped at 32 days 
• A fantastic Training  program to get you settled into the business and progress through the ranks of the business
• Regular team get togethers, bi-annual parties – Mama knows how to have a good time!
• A brilliant place to work which encourages a family and friendly  atmosphere

Important to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.