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Raffles Makati, Makati, Philippines

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REF24548F

Front Office Supervisor

Region

Luxury & Lifestyle


Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Job Description

Front Office Supervisor
Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

  • Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
  • Assist in effectively running the front office operations with a hands-on approach.
  • Help guests and create positive experiences.
  • Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
  • Maintain strong working relationships and communicate with all departments.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Ensure employees are informed daily about priorities to personalize service

Qualifications

Your experience and skills include:

Bachelor's Degree in Hospitality or any related courses
Service focused personality is essential
Previous experience in a similar leadership role is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities and the ability to lead by example


Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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