Front Office Supervisor

Grand Mercure Vadodara Surya Palace, a premier hotel boasting 146 luxurious rooms and a prime location at the heart of city. Grand Mercure Vadodara Surya Palace is Accor's first luxury business hotel in the heart of Vadodara. The hotel boasts of the largest number of rooms and flexible banquet space of up to 19,000 sq. ft. totally with multiple breakout halls. The Grand Mercure Vadodara Surya Palace hotel is ideal for big weddings and corporate events and conferences alike. The hotel is a mere 2 min drive from the railway station and 10 min drive from the airport. The world's tallest statue - Statue of Unity is a 90 min drive. UNESCO site - Champaner is 50km. The hotel is strategically located at Sayajigunj & is well connected with major industrial zones in Halol, Savli, Makarpura, Jambusar, Karjan, Nandesari. UNESCO world heritage site - Champaner & Pavagadh is 50km and Laxmi Vilas Palace is a 5 min. drive. Street shopping areas like Juna bazaar and Khanderao market within a close drive from the hotel. Well-known hospitals like Sterling, HCG Cancer Centre, Sunshine Global, Baroda Heart and others are within 15 mins driving distance from the hotel.

For More details please visit : Hotel in Vadodara - Grand Mercure Vadodara Surya Palace - ALL (accor.com)

This is what you will do!

As our new Front Office Supervisor, you are responsible for the operational course of events in the department. You work closely with your colleagues and manager. You search for the best efficiency and challenge yourself and others. In addition, you know how to use every commercial opportunity and will actively make proposals to improve results and increase turnover. You ensure that the quality and service level within the hotel is maintained and optimized. Also:

• You coordinate and arrange the reception activities;
• Manage employees in exchange shifts;
• You can plan efficiently;
• Coach, guide, and develop the team;
• Optimize the department and upsell.

This is what is required!

• Bachelor Degree in Hotel Management or similar preferred.
• Have experience in Opera, Microsoft word and outlook
• Have experience of 1-1.5 years in similar role within hotel industry
• Have strong communication skills.
• Excellent team player and communication skills
• Service focused personality is essential; experience is an asset.