Front Office Manager

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 

Position Overview:
The Front Office Manager should be a dynamic leader who has proven excellence in guest service delivery, training and the management of multiple departments. Reporting to the General Manager, this highly capable individual will effectively lead the arrival through departure experience of our guests.

Key Responsibilities:

Supervision and Leadership:
• Oversee the day-to-day operations of the Front Desk, including managing staff schedules, assigning tasks, and ensuring efficient workflow.
• Provide leadership, guidance, and support to front office staff, fostering a positive and collaborative team environment.

Guest Services:
• Ensure a warm and welcoming atmosphere for guests, addressing their needs and concerns promptly.
• Handle escalated guest issues and provide effective resolutions to ensure guest satisfaction.

Check-in/Check-out Procedures:
• Supervise and execute smooth check-in and check-out processes, ensuring accuracy and adherence to hotel policies.
• Monitor reservation systems to optimize room availability and revenue.

Training and Development:
• Conduct training sessions for front office staff on customer service standards, check-in procedures, and other relevant topics.
• Implement ongoing training initiatives to enhance team skills and knowledge.

Financial Management:
• Assist in the preparation of the front office budget and manage expenses within the allocated budget.
• Monitor room rates, occupancy levels, and other financial indicators to maximize revenue.

Communication:
• Maintain effective communication with other hotel departments to ensure seamless collaboration.
• Regularly communicate with housekeeping, maintenance, and other relevant teams to address operational requirements.

Quality Assurance:
• Implement and maintain quality assurance procedures to uphold the hotel's standards.
• Conduct regular inspections to ensure cleanliness, organization, and compliance with brand standards.

• Bachelor's degree in Hospitality Management or related field.
• Excellent communication and leadership skills.
• Strong organizational and multitasking abilities.
• Familiarity with hotel management software.
• Be a leader and take charge of the Front Office Department.
• Have a genuine passion for people and the industry.

https://www.qe2.com/en/