Front Office Manager

THE PULLMAN IS YOUR PLAYGROUND

Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces.

There is a an exciting new opportunity for an experienced guest experience professional to join our leadership team as Front Office Manager.

Reporting to our General Manager and Director of Operations with a hands-on approach, you as the Front Office Manager will manage the front office operations across reception, Concierge, telephones and night audit functions, while creating memorable and unique experiences for the guests visiting the Hotel.

WHAT YOU WILL BE DOING:

• Lead by example and empower your team to focus on a positive guest experience at all times
• Manage and activate the loyalty experience for our valued members. Drive loyalty engagement and enrolments.
• To interview and select job applicants for Front Office; train, coach and supervise front desk, telephones
• Business planning including managing yield maximisation with reservations
• Facilitate your team / each individual's performance to ensure the highest levels of productivity 
• Coordinate and oversee the role of the Assistant Managers in the day to day operation, ensuring they are provided with the tools and training to meet their role requirements and ensure an adequate management presence.
• Systematically analyse, control and report departmental costs, ensuring performance against budget
• Collaborate with other department heads to meet shared goals and responsibilities
• Ensure the team’s success; overseeing training and development 
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Assist in developing, implementing and maintaining procedures; and drive service initiatives for Front Office  

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Front Office Management experience with proven success
• A positive, solutions-based focus with strong strategic thinking and the ability to forward plan successfully
• Experience in coaching and developing a team with a passion for performance and development 
• Excellent time management skills 
• A desire to grow your skills and progress your managerial experience
• Previous experience with a PMS - Opera will be highly regarded
• Flexibility with changes to hours of work when required.
• A Full Drivers License
• Ideally, hold a current LCQ and General Managers Certificate
• A current First Aid Certificate

Please note that full New Zealand working rights are required for this role. 

Why join Pullman Auckland? 
Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor
• ‘Work your way’. Make your perfect work-life balance a reality.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"