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Fairmont Dubai, Dubai, United Arab Emirates

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REF32794H

Front Office Manager

Region

Luxury & Lifestyle


Job Description

  • Consistently offer professional, friendly and engaging service.
  • Lead and manage all aspects of the Front Office and ensure all service standards are followed.
  • Handle guest concerns and react quickly, logging and notifying proper areas.
  • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines.
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
  • Balance operational, administrative and Colleague needs.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Follow department policies, procedures and service standards.
  • Follow all safety policies. 
  • Other duties as assigned.

Qualifications

  • Previous leadership experience required.
  • Previous Property Management System experience required.
  • Computer literate in Microsoft Window applications required.
  • University/College degree in a related discipline preferred.
  • Must possess a professional presentation.
  • Strong interpersonal and problem solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast paced environment.
  • Ability to work cohesively as part of a team.
  •  Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional Information

Visa Requirements: 

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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