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  1. Tiempo completo
  2. Permanente
  3. NOVOTEL
  4. Habitaciones

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Novotel Pune Nagar Road, Pune, India

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REF35909B

Front Office Executive

Region

MEA SPAC


Job Description

  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as transport and restaurant advice.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.
  • Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.

Qualifications

  • Previous experience in a similar role is an asset in a 5 star hotel setting
  • Strong interpersonal and communication skills with a passion for service
  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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