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Mercure Gold Coast Resort, Carrara, Australia

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REF37952O

Front Office All Rounder | Mercure Gold Coast Resort

Region

MEA SPAC

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Company Description

Front Office All Rounder | Mercure Gold Coast Resort

A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

We have an opportunity for a casual Front Office All Rounder to join our fast paced and dynamic front office team.


Job Description

WHAT YOU WILL BE DOING:

  • Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guest’s stay.
  • Assist guests with luggage and other concierge duties.
  • Ensure accuracy of guest accounts on departure
  • Promote and up-sell hotel facilities through strong product knowledge.
  • Maintain a high level of professionalism, maintaining procedures in relation to credit and cash transactions and accounting documentation.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

  • Exceptional customer service experience, preferably working within a hotel front office
  • Competent computer user (experience with Opera PMS ideal).
  • Availability to work varied shifts from early mornings, late evenings and overnight, including weekends and public holidays.
  • Excellent verbal and written communication skills

Additional Information

WHAT IS IN IT FOR YOU:

  • Working as part of a highly motivated and skilled team within a 292-room resort, spanning over 3.5 hectares of manicured gardens.
  • You will have the opportunity to build your skills and expertise to reach your career potential and personal goals.
  • Potential ongoing employment opportunities within the Resort and Accor Hotels. With an unrivalled range of 20 brands and more than 4,200 hotels across 95 countries, will give you opportunities to learn new skills and grow your career.
  • Employee benefits within the exclusive ALLHeartist Program

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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