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Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia



Front Desk Agent



Company Description

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

 Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings. 
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Description

Job Purpose

This position is responsible for providing an exceptional customer service assistance, accurate information and personalized solutions to all guests’ inquiries concerning hotel facilities, venues and functions.

Primary Responsibilities

Front Office Operation

  • Performs Front Office operations, applying the organizational structure defined by the Front Office Manager
  • Contributes to guest satisfaction at all times by providing high quality services throughout their stay
  • Gives priority to guest relations, while taking care to respect administrative procedures
  • Handles any guest complaints and/or remarks; provides a response as soon as possible
  • Takes care of the arrival and departure processes for guests in compliance with internal procedures
  • Maintains excellent relations with the welcomers, ensuring their activities complement each other
  • Informs guests about the formalities, any particular conditions relating to their stay and the services available
  • Passes on information as necessary to other departments (floor staff, technical etc.) and to other members of the front desk team
  • Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
  • Receive telephone calls and take messages for guests who are out
  • Alert Security or Duty Manager of suspicious looking person(s) / articles


Knowledge and Experience

  • Diploma in Tourism / Hospitality Management
  • Minimum 1 year of relevant experience
  • Computer literate (Windows environment, PMS, Hotix, Tars) and an aptitude for new technologies
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage


  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

Additional Information

  • Possess skills of leadership, developing, strategic thinking, problem solver. 
  • Excellent communication.
  • Results and service oriented with an eye for details.
  • Ability to multi-task, work well in stressful & high-pressure situations.
  • A team player & builder.
  • A motivator & self-starter.
  • Well-presented and always professionally groomed.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


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