Food & Beverage Supervisor

Are you passionate about creating memorable dining experiances and delivering exceptional service? Pullman Rotorua, is a premier hospitality destination in Rotorua, is looking for a dynamic and organized Food & Beverage Supervisor  to join our team!

Key Responsibilities:

• Supervise daily Food & Beverage operations, including restaurant, bar, and room service as well as conference and events.
• Lead and motivate the team to deliver outstanding customer service as well as giving regular feedback both formal and informal
• Assist in staff scheduling and ensure appropriate coverage during peak times.
• Ensure the highest standards of hygiene, safety, and food quality are maintained and Food Control plans are adhered to.
• Assist in training and developing of team members on service standards, menu knowledge, and drinks knowledge and customer interaction.
• Handle guest inquiries and resolve any issues to ensure a positive dining experience.
• Support the Food & Beverage Manager in inventory management, cost control and stock ordering
• Maintain a strong presence on the floor, engaging with guests and ensuring their satisfaction and gathering their feedback
• Handling cash and payments accurately and completing cash up at end of shift
• Monitor sales and revenue, implementing strategies to increase profitability.

Qualifications:

• Previous experience in a supervisory role within the Food & Beverage industry minimium 2 years in a Restaurant or Hotel Restaurant environment 
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A passion for delivering exceptional service and guest experiences.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
• Knowledge of food safety regulations and industry standards.
• As the role covers the service and supply of alcohol we are seeking an individual with a current LCQ and a current Managers licence
• Barista experience as well as bar and cocktail making experience
• 5* dining service experience dealing with Al carte service   
• Qualification in a Diploma in Hospitality Management Level 5 or above 

This role is full time 32 hours with a rate of pay of $28.18 to $31 Depending on experience 

What we offer;

• A supportive and vibrant working environment with great team
• Opportunities for professional development and career advancement
• Staff discounts on accommodation, dining, and other services
• Duty meals while on shift