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  1. Tiempo completo
  2. Permanente
  3. FAIRMONT
  4. Alimentos & Bebidas

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Fairmont The Palm, Dubai, United Arab Emirates

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REF36067R

Food & Beverage Reservations Agent

Region

Luxury & Lifestyle


Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa - The Art Of Well Being and the Fairmont Falcons Kids’ Club.


Job Description

  • Consistently offer professional, friendly and engaging service.
  • Book and enter Dining reservation requests using computerized reservation system.
  • Manage follow-up communications with guests to confirm reservations, send reminders, and offer additional services, aiming to enhance guest engagement and satisfaction.
  • Have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition.
  • Maintain up-to-date knowledge of new menu items, seasonal specials, and any changes in service protocols to ensure accurate information is consistently relayed to guests.
  • Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions
  • Achieve all individual Hotel Food & Beverage sales targets by maintaining and creating a close relationship with customers.
  • Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc. to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity.
  • Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.
  • Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date “Account & Contact Database” in the property management system as well as maintain end of month production reports.
  • Update the hotel on the negotiation / progress of every event and use the technology available for communication and client correspondence.
  • Actively upsell and cross-sell F&B offerings during customer interactions, including higher-tier beverage packages, special dining experiences, and upcoming events to enhance guest experiences and increase revenue.
  • Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.
  • Participate in any Training and Development programs as recommended by the senior management.
  • Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.
  • Conduct site inspections with prospective and existing clients.
  • Resolve guest complaints and issues that arise during reservations or dining experiences, providing solutions that uphold the establishment's reputation for quality and service.
  • Prepare weekly, monthly, quarterly and annual reports as required. Assist with compilation of competitive intelligence information.
  • Other tasks as assigned.

Qualifications

  • To possess minimum a hospitality degree or similar; Commerce, Sales and Marketing, Business Administration or any relevant courses.
  • Minimum two years post graduate work experience in a similar position.
  • Proficient in MS Office applications/Excel and PowerPoint.
  • Energetic, passionate and self-motivated.
  • Able to determine and prioritize tasks under minimum supervision.

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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