FIT & Groups Reservations Agent

Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces.

As a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Pullman Auckland is looking for a passionate talker to join us as a Group & FIT Reservations Agent, in a large, busy 5-star hotel environment. You are a true reservations superstar with a natural ability to manage multiple tasks at any given time. You are a positive and a confident individual excited to work as part of a small reservations team of 4 people. 

As a Reservations Agent, your main responsibilities include:

• Processing and inputting of hotel reservations into RESAWEB and Opera Software, with a focus on individual & group reservations
• Quoting, Booking and Managing all group bookings in a timely manner with a focus on Inbound Leisure Groups and MICE Groups
• Managing and reviewing of all guest history – merging guest profiles for FITs & Groups
• Upselling during guest interactions.
• Processing Weekly Commissions

Whilst talent and attitude are our primary requirements, you can confidently say yes to the below selection criteria:

• Exceptional attention to detail and demonstrated experience in client liaison
• Confident with Microsoft Office, Opera and RESAWEB
• A natural ability to manage conflicting deadlines and work well under pressure
• The right to work in New Zealand for a minimum of 12 months 
• Fluent in English, excellent communication and a great phone manner.

Preference will be given to candidates with reservations experience.

Why join Pullman Auckland? 
Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor
• ‘Work your way’. Make your perfect work-life balance a reality.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"