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Raffles Doha, Doha, Qatar

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REF35396W

Executive Director of Housekeeping

Region

Luxury & Lifestyle


Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 


Job Description

Raffles and Fairmont Doha are seeking a seasoned and dynamic Executive Director of Housekeeping to lead and manage the housekeeping department for our luxury hotel properties. The ideal candidate will have a proven track record of excellence in housekeeping management, exceptional leadership skills, and the ability to ensure the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:

Leadership and Management:

  • Oversee all housekeeping operations, including room cleaning, public area maintenance, laundry services, and staff management.
  • Lead, mentor, and develop a diverse housekeeping team, ensuring high morale, motivation, and performance.
  • Develop and implement housekeeping policies, procedures, and standards to ensure exceptional service and guest satisfaction.
  • Collaborate with other departments to ensure smooth operations and address any housekeeping-related issues.

Operational Excellence:

  • Ensure all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards.
  • Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with hotel standards.
  • Monitor and manage housekeeping budgets, including labor, supplies, and equipment.
  • Implement cost-control measures without compromising quality and service standards.

Guest Satisfaction:

  • Address and resolve guest complaints and feedback related to housekeeping services promptly and effectively.
  • Maintain a strong presence in guest areas, ensuring a hands-on approach to service and guest interaction.
  • Collaborate with the front office and other departments to anticipate and fulfill guest needs and preferences.

Training and Development:

  • Develop and conduct training programs for housekeeping staff to ensure consistent service standards and professional development.
  • Implement performance appraisal and feedback mechanisms to encourage staff growth and improvement.
  • Stay updated with industry trends and best practices, incorporating them into training and operational procedures.

Health and Safety:

  • Ensure compliance with health, safety, and hygiene standards across all housekeeping operations.
  • Implement and monitor sustainability practices within the housekeeping department.
  • Conduct regular safety audits and training sessions to maintain a safe working environment for staff and guests.

Inventory and Supplies Management:

  • Manage inventory levels of housekeeping supplies and equipment, ensuring timely procurement and cost efficiency.
  • Establish relationships with suppliers and negotiate contracts to secure the best quality products and services.

Qualifications

Qualifications:

  • Bachelor’s degree in Hospitality Management or a related field (preferred).
  • Minimum of 10 years of housekeeping experience in a luxury hotel environment, with at least 5 years in a senior management role.
  • Strong leadership, organizational, and communication skills.
  • Proven ability to manage a large team and multiple properties.
  • Exceptional attention to detail and commitment to delivering the highest standards of cleanliness and guest satisfaction.
  • Proficiency in housekeeping management software
  • Fluency in English; knowledge of additional languages is a plus.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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